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Eir - Bill charge query

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  • 28-02-2021 2:16pm
    #1
    DopeTech
    Registered Users Posts: 6,779 ✭✭✭


    Has anyone any experience with leaving eir while it has charge query balance still on your account?

    Long story short is I joined eir just under 2 years ago. After a few months there was a mess up on my bill and they were overcharging me for months. They finally sorted it last March but in doing so they have a charge query amount of -€176 on each bill since. I'm only getting charged the correct amount but if I check on myeir it says I have €220 owed. Has anyone left them while I'm the same situation. Did they try and charge you the "owed" amount?


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    #2
    richardw001
    Registered Users Posts: 575 ✭✭✭richardw001


    DopeTech wrote: »
    Has anyone any experience with leaving eir while it has charge query balance still on your account?

    Long story short is I joined eir just under 2 years ago. After a few months there was a mess up on my bill and they were overcharging me for months. They finally sorted it last March but in doing so they have a charge query amount of -€176 on each bill since. I'm only getting charged the correct amount but if I check on myeir it says I have €220 owed. Has anyone left them while I'm the same situation. Did they try and charge you the "owed" amount?

    Raise it with Comreg - Explain its been going on for months that they show you as owing this amount incorrectly


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    #3
    DopeTech
    Registered Users Posts: 6,779 ✭✭✭DopeTech


    richardw001 wrote: »
    Raise it with Comreg - Explain its been going on for months that they show you as owing this amount incorrectly

    Yeah hopefully it doesn't come to that. I just have the feeling if I leave now since I'm out of contract they will still try and screw me and overcharge me on the last bill. Given what I have experienced up to now I wouldn't trust them with the euro fob for a trolley let alone someone's direct debit. I'll call them during the week and see what they say.


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