Audi A3

bewhiched

Hi
Not sure I'm in the right section...
Just wanted to ask bought an Audi A3 saloon few months old in November 2019.... on PCP.
I've a service due on 30km and costing me €350...
Do I have to go to an Audi Garage or was there an EU law saying you don't have to just don't want to lose my warrenty plus think that was for 12 months...
Love advice on this thank-you

Buddy Bubs

bewhiched wrote: »

Hi
Not sure I'm in the right section...
Just wanted to ask bought an Audi A3 saloon few months old in November 2019.... on PCP.
I've a service due on 30km and costing me €350...
Do I have to go to an Audi Garage or was there an EU law saying you don't have to just don't want to lose my warrenty plus think that was for 12 months...
Love advice on this thank-you

Your warranty should go into next year if it's a 2019 car. Yes, there's a ruling you can service it anywhere once the parts are the recommended ones.

colm_mcm

I think PCP might complicate things here. You need to read the terms of the agreement.

SweetCaliber

What does your contract state?

Im not so sure if the ruling of using vat approved garages covers PCP, only warranty.

bazz26

It may be in the terms of your PCP contract that the car is serviced by an Audi dealer for the duration of the PCP term. Check your PCP paperwork.

Even PCP aside, if your car is still under the original Audi warranty then it's easier to get warranty work done if the car was serviced by an Audi dealer. EU regulations say you can get it serviced anywhere but for a warranty claim the burden of proof will be with you to show that the car was correctly serviced as per the manufacturer's guidelines and that manufacturer approved parts and grade fluids were used.

Truckermal

Why don't you buy a service pack from Audi?

Toyotafanboi

They only apply to cars 4 years and older iirc.

Truckermal

Toyotafanboi wrote: »

They only apply to cars 4 years and older iirc.

No it's available for a 191.. Car should have been serviced in November too so they can void warranty if they want.

L-M

Truckermal wrote: »

No it's available for a 191.. Car should have been serviced in November too so they can void warranty if they want.

There’s no way they’d void a warranty if the car is in warranty, they might not honour a good will claim out of warranty.

The PCP contract will say something like “Serviced within manufacturer guidelines”, you can’t be forced to service it in an Audi garage.

Plus, unless you’re handy it back to the bank at the end none of the above matters.

There’s no Audi that should be €350 for a service at 2’year old, unless you’ve big mileage.

Toyotafanboi

If you were appraisong a 3yo yoke coming off PCP and it had 3 Fred in the shed services would it devalue the car?

L-M

Toyotafanboi wrote: »

If you were appraisong a 3yo yoke coming off PCP and it had 3 Fred in the shed services would it devalue the car?

No because I can honestly say about 1 in 100 Irish customers actually ask about a service history. Unless it’s an import or otherwise.

If it was 3 years old and no service history with 100,000kms I’d probably send it to the trade but if you’re talking 3 years /45kms/ Fred in the shed, no.

Toyotafanboi

L-M wrote: »

No because I can honestly say about 1 in 100 Irish customers actually ask about a service history. Unless it’s an import or otherwise.

If it was 3 years old and no service history with 100,000kms I’d probably send it to the trade but if you’re talking 3 years /45kms/ Fred in the shed, no.

Horses for courses i suppose. I can see your point of view.

We trade anything that hasn't got a main dealer history, as a hard and fast rule. Might be exceptional but no different to yourselves when you need to stand over it you need to know where it's coming from.

I remember around a few years back, we had a Tiguan in for a prep for sale, 4 years of age, not a screed of service history, nasty enough at that. Tech didn't like the look of some of the bolts around the engine bay, raised suspicion enough to check the engine number, turns out the engine was from a Passat which was 2 years older than the Tiguan and had more mileage at the time it was written off than the Tiguan currently had. Savage can of worms. Obviously a rare occurance, but still.

Anyone too tight to bring a < 3yo car to a main dealer for a service should mean the car is given a wide berth IMO. Too much money at stake to be pricking around with and nobody will thank you when it goes wrong. Trade all day.

L-M

To be honest that’s down to the salesman, should be able to smell a rat like that. As I said if it was 3 years old high mileage no history you’d run.

I’m talking about trading in a Polo from Mary down the road who buys every three years and services with Fred in the shed.

Toyotafanboi

That's fair enough, as you say though it's knowing the car and the owner.

IMO it could be the most expensive €100 OP ever saved, but maybe not.

bewhiched

L-M wrote: »

There’s no way they’d void a warranty if the car is in warranty, they might not honour a good will claim out of warranty.

The PCP contract will say something like “Serviced within manufacturer guidelines”, you can’t be forced to service it in an Audi garage.

Plus, unless you’re handy it back to the bank at the end none of the above matters.

There’s no Audi that should be €350 for a service at 2’year old, unless you’ve big mileage.

Yes I'm drogheda/Dublin everyday.
Big milage yes I will be keeping it after the PCP contract.
Thanks very much.

nsnoefc1878

bewhiched wrote: »

Yes I'm drogheda/Dublin everyday.
Big milage yes I will be keeping it after the PCP contract.
Thanks very much.

30k kms after 2 years isnt big mileage.