Subscription not activating

Deeper Blue · 2021-02-18 13:59:08

Hi folks, I signed up for a 1 month subscription last night but it doesn't appear to be activating. There's also no sign of it in my paid subscription list. Is this unusual? Thanks

18-02-2021 01:59PM

#1

Deeper Blue

Registered Users, Registered Users 2 Posts: 9,024 ✭✭✭

Join Date: January 2008

Posts: 8375

Hi folks,

I signed up for a 1 month subscription last night but it doesn't appear to be activating. There's also no sign of it in my paid subscription list. Is this unusual?

Thanks

0

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#2 18-02-2021 02:12PM

Boards.ie: Mark

Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭

Boards.ie Employee

Join Date: September 2016

Posts: 4877

Hi,

Sorry about that, will look into it for you now.

How can I? User's guide to some features on the new site

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#3 18-02-2021 02:59PM

Deeper Blue

Registered Users, Registered Users 2 Posts: 9,024 ✭✭✭

Join Date: January 2008

Posts: 8375

Thanks Mark

0
#4 19-02-2021 06:11PM

Deeper Blue

Registered Users, Registered Users 2 Posts: 9,024 ✭✭✭

Join Date: January 2008

Posts: 8375

Any update on this Mark?

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#5 19-02-2021 10:03PM

Beasty

Administrators, Social & Fun Moderators, Sports Moderators, Paid Member Posts: 78,513 Admin ✭✭✭✭✭

Join Date: May 2009

Posts: 73514

Apologies, but only office staff have access to the relevant details, and they will not be back in before Monday

0
#6 20-02-2021 05:09AM

Deeper Blue

Registered Users, Registered Users 2 Posts: 9,024 ✭✭✭

Join Date: January 2008

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No panic, thanks Beasty

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#7 22-02-2021 09:58AM

Boards.ie: Mark

Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭

Boards.ie Employee

Join Date: September 2016

Posts: 4877

Morning. Sorry for the delay. I'm afraid we can't find a PayPal transaction linked to the email address associated with your boards account.

Would you please email hello@boards.ie and if your PayPal email is different, could you let us know what it is.

How can I? User's guide to some features on the new site

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#8 22-02-2021 01:20PM

Deeper Blue

Registered Users, Registered Users 2 Posts: 9,024 ✭✭✭

Join Date: January 2008

Posts: 8375

Will do thanks Mark

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#9 22-02-2021 03:02PM

Deeper Blue

Registered Users, Registered Users 2 Posts: 9,024 ✭✭✭

Join Date: January 2008

Posts: 8375

Hi Mark, I sent the email and it's now been sorted. Thanks for the help.

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