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New country and new phone number

  • 17-02-2021 2:37pm
    #1
    Laurence Bolduc
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi, I moved to Canada and changed my phone number. Now I can't access any of my accounts online without the security checks sent to my old irish phone number. I can't set up the BOI app without it either. What can I do? Thanks


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Laurence Bolduc wrote: »
    Hi, I moved to Canada and changed my phone number. Now I can't access any of my accounts online without the security checks sent to my old irish phone number. I can't set up the BOI app without it either. What can I do? Thanks
    Hi Laurence, 

    Thanks for checking in with us here. 

    You can give a call to my colleagues on 0035314606410

    They are available weekdays 9am until 5pm weekends & bank holidays it's  10am until 4pm.

    They can update the contact number and also if you need to, they can take a change of address by phone.

    Hoping this helps, 

    Many thanks, 
    Alison 


  • #3
    Tedious Bore
    Registered Users, Registered Users 2 Posts: 507 ✭✭✭Tedious Bore


    https://original.365online.com/online365/spring/authentication?execution=e1s1

    possibly won't be kept an option much longer though


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