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SPC Connect ATS/ATP status initialising then fault

  • 15-02-2021 3:54pm
    #1
    lr335mpg
    Registered Users, Registered Users 2 Posts: 10 ✭


    Hi all,

    I'm having a problem with SPC Connect and my SPC5330 ATP status not getting to "OK" only "initialising" then "fault".

    I had it working but a few weeks back I started getting a connection problem (Generic error on Android app) so I removed the panel from SPC Connect and the FlexC ATS config from SPC5330.

    I think this might have been the wrong approach (nuclear option :)) and from reading other posts I might have an encryption mis-match.

    I've reset the encryption on the SPC5330 ATP config but I'm a bit stuck now as I've no panel listed on my SPC Connect account and the SPC5330 FlexC ATP/ATS won't connect - so it can't be seen online to add again.

    Not sure what my next step is. All suggestions / ideas appreciated.


    Panel details.
    SPC5300 | Ver 3.12.0 | R.39600
    IP Address: 192.168.138.201 (Static)
    Netmask: 255.255.255.0
    DNS Server: 8.8.8.8
    Gateway: 192.168.138.205

    I'm using Firefox browser to access and config the panel over my LAN.

    Router connections for SPC5330 panel to www.spcconnect.com :
    IPV4 TCP 192.168.138.201:50088 52.157.236.48:52000 604.00 B (5 Pkts.)
    IPV4 TCP 192.168.138.201:50087 52.157.236.48:52000 604.00 B (5 Pkts.)
    IPV4 TCP 192.168.138.201:50089 52.157.236.48:52000 604.00 B (5 Pkts.)

    ATP.log
    15/02/21 15:26:56: TCP connection OK
    15/02/21 15:26:55: TCP connection closed
    15/02/21 15:26:55: Poll transmission attempt failure
    15/02/21 15:26:50: TCP connection OK
    15/02/21 15:26:50: ATP operating as active ATP [Polling Interval=60s, Polling Timeout=30min]
    15/02/21 15:26:50: FlexC Re-initialised
    Tagged:


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