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Dodgy Oven

  • 12-02-2021 7:16pm
    #1
    des_toffee
    Registered Users, Registered Users 2 Posts: 3 ✭


    Hi,

    I have two parents in their early eighties. They recently bought a Zanussi Oven from HN. In the first two weeks the glass in the door of the grill exploded and the repair guy came out and replaced it. About two weeks later the glass has broken again. The repair guy said that he didn't have the part and it would take a while to get it. So now the oven has a big hole in the glass at the front.

    Can they ask for a refund at this stage? None of us have a clue but it is annoying that this is happening with a brand new oven/cooker.

    Any advice would be appreciated. Thank you!


Comments

  • #2
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    des_toffee wrote: »
    Hi,

    I have two parents in their early eighties. They recently bought a Zanussi Oven from HN. In the first two weeks the glass in the door of the grill exploded and the repair guy came out and replaced it. About two weeks later the glass has broken again. The repair guy said that he didn't have the part and it would take a while to get it. So now the oven has a big hole in the glass at the front.

    Can they ask for a refund at this stage? None of us have a clue but it is annoying that this is happening with a brand new oven/cooker.

    Any advice would be appreciated. Thank you!

    They have to be given the opportunity to fix, replace or refund.

    In those orders.

    If you are loud enough on social media it may make them move quicker, calling for updates and so on.....


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    punisher5112 wrote: »
    They have to be given the opportunity to fix, replace or refund.

    In those orders.

    If you are loud enough on social media it may make them move quicker, calling for updates and so on.....

    A repair has to be permanent, if it occurs in the first six months it is considered faulty to begin with so the buyer is entitled to replacement/refund.

    https://www.ccpc.ie/consumers/shopping/faulty-goods/


  • #4
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    Dav010 wrote: »
    A repair has to be permanent, if it occurs in the first six months it is considered faulty to begin with so the buyer is entitled to replacement/refund.

    https://www.ccpc.ie/consumers/shopping/faulty-goods/

    Indeed it does but they must be given the opportunity to do so.

    It must be a serious design flaw or there is more to it, very strange for 2 to go like that.

    Try that with a car and it's exactly the same they won't give you a new car, unless in an extreme situation which is like pigs flying to be honest.


  • #5
    des_toffee
    Registered Users, Registered Users 2 Posts: 3 ✭des_toffee


    Thanks for the above advice. Going on social media etc, wouldn't be an option but I appreciate the advice. And same for the ccpc link.

    Yes it is very strange that it happened twice. I am on lockdown in Dublin and my parents are down the country so I can only offer limited help. But thanks for the responses I will pass them on.


  • #6
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 6,064 ✭✭✭Chris_5339762


    punisher5112 wrote: »
    They have to be given the opportunity to fix, replace or refund.

    In those orders.


    In my opinion they have had their opportunity to fix it and that hasn't worked, so you're entitled to a replacement or a refund. Not necessarily in a particular order either, just FYI.


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  • #7
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    Chris_5339762 wrote: »
    In my opinion they have had their opportunity to fix it and that hasn't worked, so you're entitled to a replacement or a refund. Not necessarily in a particular order either, just FYI.

    Well in that order is the most likely outcome as they will go through the motions....
    Not always.

    I've had it myself, fix, something broke brought it back change no issues, that went and they gave refund.


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