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i cant find the old way of logging in - help

  • 12-02-2021 3:59pm
    #1
    swoofer
    Registered Users, Registered Users 2 Posts: 5,678 ✭✭✭


    what has happened i cant find old way og logging in to online banking!!

    help


Comments

  • #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for getting in touch with us here on Boards.ie. 

    We have updated our mobile app and so we would advise downloading our new app to your device if you have a smartphone. You can do this by searching 'Bank of Ireland' in your app store. 

    You'll then need to register you device in order to use the app. 

    If you do not have a smartphone you can still access Banking 365 going on to 365 Online and select log in, and click the option 'Don't Have the Mobile App' and you'll be directed to the old 365 Online log in.

    I hope this helps. If you've any further queries please don't hesitate to get back in touch with us here, we'll certainly do our best to help. 

    Thanks, Eve 


  • #3
    swoofer
    Registered Users, Registered Users 2 Posts: 5,678 ✭✭✭swoofer


    That option is no longer there!! I am too old to use a smartphone and a lot of us are wAiting on that PSK>>>


  • #4
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi There,

    Thanks for getting in touch with us here on Boards.ie.

    In the meantime, you can access the old log in page by copy and pasting the link below.


    https://original.365online.com


    Thanks, Aisling


  • #5
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,316 CMod ✭✭✭✭spurious


    When is the Bank going to realise this stupid 'must have a smartphone' is an own goal where many older customers are concerned?

    If it ain't broke....


  • #6
    swoofer
    Registered Users, Registered Users 2 Posts: 5,678 ✭✭✭swoofer


    Aisling,  thank you, I have saved that now.  One final Q what are these amounts for?


    GOVT DUTY ATM/POS3707 0.12

    GOVT DUTY ATM/POS2718 1.68



    I am waiting on my PSK.


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  • #7
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    swoofer wrote: »
    Aisling,  thank you, I have saved that now.  One final Q what are these amounts for?  


    GOVT DUTY ATM/POS3707 0.12

    GOVT DUTY ATM/POS2718 1.68



    I am waiting on my PSK.
    Hi there,

    Thanks for getting back to us here today. These charges are in relation to Government stamp Duty which is typically charged on Visa Debit and ATM  cards. For more information on this please see here. 

    We hope this helps and that you remain safe and well.

    Thanks Jen


  • #8
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,479 ✭✭✭The Continental Op


    Bank of Ireland: Aisling wrote: »
    Hi There,

    Thanks for getting in touch with us here on Boards.ie.

    In the meantime, you can access the old log in page by copy and pasting the link below.


    https://original.365online.com


    Thanks, Aisling
    So why in another thread did someone from BoI say we have put the link for the old login on the new login page and then go and remove it?

    The whole process is obviously driven by managers who don't have a clue how the majority of their customers use their services. 

    Wake me up when it's all over.



  • #9
    swoofer
    Registered Users, Registered Users 2 Posts: 5,678 ✭✭✭swoofer


    I think the software arm of BOI has been outsourced.


  • #10
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    The Continental Op wrote: »
    Bank of Ireland: Aisling wrote: »
    Hi There,

    Thanks for getting in touch with us here on Boards.ie.

    In the meantime, you can access the old log in page by copy and pasting the link below.


    https://original.365online.com


    Thanks, Aisling
    So why in another thread did someone from BoI say we have put the link for the old login on the new login page and then go and remove it?

    The whole process is obviously driven by managers who don't have a clue how the majority of their customers use their services. 
    Hi There, 

    If you have no device attached to your online banking, you can continue to login and you will be greeted with the old site. If you have a device attached, you will be asked to select the device you wish the push notification to go to.

    The PSK will become available to order on login in the coming months. 

    Hoping this helps, 


    Many thanks
    Alison


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