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XFX GPU RMA ?

  • 10-02-2021 8:18am
    #1
    onanor
    Registered Users, Registered Users 2 Posts: 6 ✭


    i bought a XFX 5700 DD ultra from amazon , may last year.
    Its magic smoke escapated so I need to RMA it.
    Amazon told me where to go ( its 3 months after so they wont accept it ?? )

    XFX are telling me to send it to their warehouse in NL ( I pay for delivery ) , but that they will then send it to HK ( where it will be then sent to china for fix ).

    They also said I may be hit for 50-100euro import tax when they return it direct to me from HK? Is this right, surely we have some better consumer protection than this here in IRL?

    Thanks


Comments

  • #2
    cromelex
    Registered Users, Registered Users 2 Posts: 235 ✭✭cromelex


    You should push against Amazon, as a EU retailer they have to take it during the warranty period rather than send you off to the manufacturer.

    Assume it was bought from Amazon UK - doesn't matter, check your invoice, you will have been billed by Amazon EU SARL which is based in Luxembourg, so still EU.


  • #3
    onanor
    Registered Users, Registered Users 2 Posts: 6 ✭onanor


    cromelex wrote: »
    You should push against Amazon, as a EU retailer they have to take it during the warranty period rather than send you off to the manufacturer.

    Assume it was bought from Amazon UK - doesn't matter, check your invoice, you will have been billed by Amazon EU SARL which is based in Luxembourg, so still EU.

    thanks for the advice - i got back onto amazon and theyve now refunded me ( or will refund me the full amount ) on receipt of the item back to their fulfilment centre.
    even got a prepaid note for it, so no out of pocket...

    well expect the fact that Ive no hope of getting a 5700 anytime soon - let alone one for 300EU :/

    the said they couldnt do a warranty replacement as it appearently came from warehouse and they have no replacememnts to offer... which sounds fair enough i guess.


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