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Paypal issue

It wasnt me123 · 2021-02-06 18:33:15

I bought a drill in December. Immediately contacted seller as not fit for purpose (dust extraction drill with no extraction part attached). Paypal agree to the refund and I immediately returned the item in the packaging it arrived in and gave them tracking information. Since then the estimated case resolution date has been…

06-02-2021 6:33pm

#1

It wasnt me123

Registered Users, Registered Users 2 Posts: 1,763 ✭✭✭

Join Date: November 2014

Posts: 1731

I bought a drill in December. Immediately contacted seller as not fit for purpose (dust extraction drill with no extraction part attached).

Paypal agree to the refund and I immediately returned the item in the packaging it arrived in and gave them tracking information.

Since then the estimated case resolution date has been continually pushed out. I had to post back by 24th Jan, I couriered it on 15th Jan with delivery on 20th Jan. The resolution date has gone from 29th Jan, 1st Feb, 3rd Feb, 6th Feb and now 9th Feb.

I've emailed a complaint to them twice - but can't get a response. Can I contact the irish financial ombudsman or just keep waiting and hope it gets sorted.

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