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Verified by Visa authentication failure

  • 30-01-2021 11:58am
    #1
    Johnny Rainbow
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi

    I'm having issues using my debit card for online transactions. When I try to make payments or transfer money between accounts, the payment won't pass the verified by visa system. I get a message saying that the authentication process has failed. Is this an issue with my card, the verified by visa system, or something else?? I can login to my BOI 365 on both desktop and mobile app just fine

    Thanks

    Edit: I've checked my card and am able to both withdraw money from an ATM and tap it in shops to pay for items.


Comments

  • #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Johnny Rainbow wrote: »
    Hi

    I'm having issues using my debit card for online transactions. When I try to make payments or transfer money between accounts, the payment won't pass the verified by visa system. I get a message saying that the authentication process has failed. Is this an issue with my card, the verified by visa system, or something else?? I can login to my BOI 365 on both desktop and mobile app just fine

    Thanks

    Edit: I've checked my card and am able to both withdraw money from an ATM and tap it in shops to pay for items.
    Hi Johnny Rainbow, 

    Thanks for reaching out to us here today on Boards.ie.

    We're sorry to hear you're experiencing difficulty using your card. To check this, it would be best to link in with our colleagues on the Verified by Visa team. The lines are open Monday to Friday 9am to 5pm on 012500370. A member of the team will be happy to look into this further for you.

    Thanks,
    Richard


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