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Fibre finally activated, but vendors don't recognize address?

  • 29-01-2021 5:24pm
    #1
    emmettu2
    Registered Users, Registered Users 2 Posts: 53 ✭✭


    Very grateful for any advice for the following:



    We moved into a new home in a new estate 6 months ago. We've been using mobile broadband up until this point. Two weeks ago my neighbour told me that the broadband lines are finally activated. However, when I check different suppliers online, they each say they don't recognize the address / have no availability. However, when I check my neighbours' houses, they all show up with full availability and high-speed broadband. Even my direct neighbour (we're semi-detached).


    I spoke with Eir, and they say they can give me 1000gb broadband, but I'd prefer to go with any other vendor. Eir say I need to contact the other vendors as it must be their problem, but that's proving impossible. E.g. Sky Ireland have no support for non-customers at the moment.


    Eir also seem to have our Eircode associated with an incorrect address in their system - could that be the problem? They say they can't correct that for me, so not sure what to do.



    Thank you in advance!


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