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Shaw academy problem

Ginger83 · 2021-01-22 16:44:42

I signed up for a free trial without realising that they were dodgy. One week in I went to cancel but they kept telling me to call a number. I explained numerous times that I can't use a phone or speak due to a disability but they just say that's the only way to cancel. They said someone can call on my behalf so my wife…

22-01-2021 4:44pm

#1

Ginger83

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I signed up for a free trial without realising that they were dodgy. One week in I went to cancel but they kept telling me to call a number. I explained numerous times that I can't use a phone or speak due to a disability but they just say that's the only way to cancel. They said someone can call on my behalf so my wife called. She was told it would be cancelled and they would send me an email but no email.
Any advice?

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Comments

#2 22-01-2021 4:51pm

whiterebel

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https://www.boards.ie/vbulletin/showthread.php?p=113422158

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#3 22-01-2021 5:47pm

Ginger83

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whiterebel wrote: »

https://www.boards.ie/vbulletin/showthread.php?p=113422158

Thanks for that. It appears to be a real con.
I don't know now if it's cancelled or not.

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#4 22-01-2021 8:08pm

daheff

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Did you give them any payment information?

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#5 22-01-2021 11:01pm

Ginger83

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daheff wrote: »

Did you give them any payment information?

Yes but my wife cancelled the card.

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#6 23-01-2021 12:42am

L1011

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A cancelled card does not in itself prevent a recurrent payment going out - using the Account Updater protocols of Visa/Mastercard, they may just be given the new card details without you knowing

You will need to instruct your bank to block them instead.

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#7 23-01-2021 11:53am

Ginger83

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L1011 wrote: »

A cancelled card does not in itself prevent a recurrent payment going out - using the Account Updater protocols of Visa/Mastercard, they may just be given the new card details without you knowing

You will need to instruct your bank to block them instead.

Thanks for letting me know. I will call on Monday.

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#8 25-01-2021 12:38pm

sugarman20

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This company is the pits. There is a dedicated Facebook group for unhappy customers and they have some tips on getting a refund from them.

https://www.facebook.com/groups/202403510916809

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#9 25-01-2021 5:56pm

Ginger83

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sugarman20 wrote: »

This company is the pits. There is a dedicated Facebook group for unhappy customers and they have some tips on getting a refund from them.

https://www.facebook.com/groups/202403510916809

Thanks for that

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