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new mobile and online

  • 17-01-2021 12:43pm
    #1
    jono2000ie
    Registered Users, Registered Users 2 Posts: 3 ✭


    hi, 

    i have the new mobile app. i was presented with the new online screen during the week. I went through the setup for 2-factor authentication so I should be all good. I now have two problems:

    1. Every time I open 365 Online it asks me to start again. Is this supposed to happen?

    2. Today, the mobile app seems to be done. Now I can't get into either onlien or mobile because i need the mobile to login to the online version! Is this it? If mobile is down am I stuck until it comes back  up??

    thanks


Comments

  • #2
    Poncke
    Registered Users, Registered Users 2 Posts: 956 ✭✭✭Poncke


    I seem to have a similar problem. Online is asking me to approve my identity through the app, the but the app is telling me that SCA failed, due to incorrect PIN. But the PIN I enter is 100% correct. So now I am stuck in a loop and cannot login on either online or app. 


  • #3
    Poncke
    Registered Users, Registered Users 2 Posts: 956 ✭✭✭Poncke


    Poncke wrote: »
    I seem to have a similar problem. Online is asking me to approve my identity through the app, the but the app is telling me that SCA failed, due to incorrect PIN. But the PIN I enter is 100% correct. So now I am stuck in a loop and cannot login on either online or app. 
    I got that sorted, I had to update the app from the Google play store. Instead of telling me that, they just tell me SCA failed and no explanation. Have to figure this stuff out on my own.


  • #4
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    jono2000ie wrote: »
    hi, 

    i have the new mobile app. i was presented with the new online screen during the week. I went through the setup for 2-factor authentication so I should be all good. I now have two problems:

    1. Every time I open 365 Online it asks me to start again. Is this supposed to happen?

    2. Today, the mobile app seems to be done. Now I can't get into either onlien or mobile because i need the mobile to login to the online version! Is this it? If mobile is down am I stuck until it comes back  up??

    thanks
    Hi Jono2000ie,

    Thanks for getting in touch with us today.

    Each time you log in on 365online.com, you will be send a push notification to your security device. Can we ask is this asking you to re-register your device?

    We're sorry to hear you've experiencing difficulty with our app. Can we ask what error message you were receiving and if it is back working?

    Thanks,
    Richard


  • #5
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Poncke wrote: »
    Poncke wrote: »
    I seem to have a similar problem. Online is asking me to approve my identity through the app, the but the app is telling me that SCA failed, due to incorrect PIN. But the PIN I enter is 100% correct. So now I am stuck in a loop and cannot login on either online or app. 
    I got that sorted, I had to update the app from the Google play store. Instead of telling me that, they just tell me SCA failed and no explanation. Have to figure this stuff out on my own.
    We're sorry to hear this Poncke,

    We're glad to hear this has been resolved, if you receive this error in future, we would ask you to ensure that you are using the most up to date version of the app. Feel free to get back in touch if we can ever help as well.

    Thanks,
    Richard


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