Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Switching Providers

  • 12-01-2021 9:38am
    #1
    Brian2011
    Registered Users, Registered Users 2 Posts: 440 ✭✭


    Have fibre to the home with Eir, if I switch to Vodafone, Is a technician visit still necessary to do something at the black distributor box thing on the overhead lines?


Comments

  • #2
    oscarBravo
    Technology & Internet Moderators Posts: 28,830 Mod ✭✭✭✭oscarBravo


    Brian2011 wrote: »
    Have fibre to the home with Eir, if I switch to Vodafone, Is a technician visit still necessary to do something at the black distributor box thing on the overhead lines?

    No, that's not necessary - the correct process is to electronically switch the in-placed service, if you give your new provider your UAN.

    If you are contacted about an appointment, it's a sign that someone screwed up.


  • #3
    Brian2011
    Registered Users, Registered Users 2 Posts: 440 ✭✭Brian2011


    oscarBravo wrote: »
    No, that's not necessary - the correct process is to electronically switch the in-placed service, if you give your new provider your UAN.

    If you are contacted about an appointment, it's a sign that someone screwed up.

    So I just plug in new router myself and that's it?


  • #4
    oscarBravo
    Technology & Internet Moderators Posts: 28,830 Mod ✭✭✭✭oscarBravo


    Brian2011 wrote: »
    So I just plug in new router myself and that's it?

    That's how it's supposed to work, yes.


  • #5
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,909 ✭✭✭ablelocks


    oscarBravo wrote: »
    No, that's not necessary - the correct process is to electronically switch the in-placed service, if you give your new provider your UAN.

    If you are contacted about an appointment, it's a sign that someone screwed up.

    sigh, i got a text to set a date for installation. on to them now. i really was hoping this would be a straightforward switch


  • #6
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,909 ✭✭✭ablelocks


    possibly a very silly question, but can i rely on vodafone to inform Eir that I've switched - are they supposed to look after that?


  • Advertisement
  • #7
    oscarBravo
    Technology & Internet Moderators Posts: 28,830 Mod ✭✭✭✭oscarBravo


    ablelocks wrote: »
    possibly a very silly question, but can i rely on vodafone to inform Eir that I've switched - are they supposed to look after that?

    They're supposed to, yes. Whether you can rely on them is another question.


  • #8
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,909 ✭✭✭ablelocks


    they didn't. which means i have to pay another month to eir - that will be refunded to my account by vodafone but i have to bring the bill to a vodafone store.


  • #9
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,583 ✭✭✭greasepalm


    Hmm with everything done online will a copy of bill scanned and attached to them not suffice on an email.


  • #10
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,909 ✭✭✭ablelocks


    greasepalm wrote: »
    Hmm with everything done online will a copy of bill scanned and attached to them not suffice on an email.

    apparently not.

    but I think I'll do that as well, I'm not convinced a store manager will have access to the notes they put on my account.


  • #11
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,583 ✭✭✭greasepalm


    ablelocks wrote: »
    apparently not.

    but I think I'll do that as well, I'm not convinced a store manager will have access to the notes they put on my account.


    Tell them your not happy to go out to the store to do that and send a confirmation number to registered phone so they can know its yours.


  • Advertisement
Advertisement