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Last Week's Top Five Queries (04.01.2021 - 10.01.2021)

  • 11-01-2021 4:59pm
    #1
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭


    1. There is a blockage on the public waste water pipe outside my property, can you look into this?


    Please send a PM with the following details and we can look into this:
    - Name;
    - Address; and
    - Contact number.

    2. Why do I have no water at my cold kitchen tap today?


    You can find out if there are works taking place in your area by selecting your county on our website here.

    If you are unable to find information relating to your area, please send a PM with the following details:

    - Name;
    - Address;
    - Contact number; and
    - If your neighbours are also affected.

    3. I am experiencing supply discolouration since the boil water notice in my area ended recently. Can you help?


    If your cold kitchen tap is currently affected, please send us a private message confirming the below details.

    - Your full name;
    - Your contact number;
    - Your full address, including the Eircode and County;
    - If your neighbours are affected;
    - If there are particles present in your supply; &
    - If there is any odour coming from your supply

    4. Can I temporarily disconnect the mains supply at my Irish Water meter so that I can carry out plumbing works to my house?

    In order to turn off your supply from the public mains to your property, you can use the outside stop valve located in your meter box. Once the works are complete, you can turn back on your supply, as the outside stop valve is on publicly accessible land.

    5. I reported a leak a few weeks ago and it’s still visible. Can you follow up?


    Please send us a private message confirming the below details and we can follow up for you.

    - Your full name;
    - The full address of the leak; 
    - Your contact number; &
    - Your investigation case reference number


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