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Fathers Card not working

  • 09-01-2021 1:40pm
    #1
    CinderKone
    Registered Users, Registered Users 2 Posts: 76 ✭✭


    Hello,
    my 93-year-old father's cash card is not working and was declined this morning when he tried to pay for oil.  I have asked him to call the BOI but he simply can't get through. I am in the UK so cannot call for him.
    I'd welcome any suggestions to get this resolved?
    thanks


Comments

  • #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    CinderKone wrote: »
    Hello,
    my 93-year-old father's cash card is not working and was declined this morning when he tried to pay for oil.  I have asked him to call the BOI but he simply can't get through. I am in the UK so cannot call for him.
    I'd welcome any suggestions to get this resolved?
    thanks
    Good morning CinderKone,

    Thanks for getting in touch with us here on Boards.ie.

    I am sorry to hear your father is having trouble using his card. I would recommend that he calls our 24/7 Security Team on freephone 1800946764. One of my colleagues will be happy to look into this for him. 

    I hope this information helps.

    Many thanks,
    Megan


  • #3
    CinderKone
    Registered Users, Registered Users 2 Posts: 76 ✭✭CinderKone


    Thanks Megan. My dad persisted and it’s now sorted.


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