IT Technician

NinjaRambo

Hello, everyone.

I did a PLC course back in 2013 and got a degree Level 6 Advanced Higher Certificate in Computer Science (though on the actual certificate it says System Management and Software Engineering).

After I finished that course I didn't really pursue a career in Computer Science and instead, started working as an Administrative Assistant/Receptionist. While I was working that job, I would also help out with some computer tech stuff at the workplace like setting up printers, scanners, switches, installing operating systems and other stuff like that. My main job was Admin Assistant/Receptionist, but since my manager saw me doing so many stuff on computers with great efficiency she would ask for help here and there for the office computers and hardware. She then told me that I should definitely pursue a career as an IT Technician (IT Helpdesk) as she sees a great potential in me. I basically grew up working on computers and know everything about it from software to even putting together a PC.

Now, my question is, for me to work as an IT Helpdesk, do I need to do any specific course, or does the Computer Science course that I did back in 2013 suffice?

C3PO

Are you not on long term Disability Benefit .... according to one of your other threads?

NinjaRambo

C3PO wrote: »

Are you not on long term Disability Benefit .... according to one of your other threads?

I am, yes. But I can work.

kilburn

C3PO wrote:

Are you not on long term Disability Benefit .... according to one of your other threads?

Not sure how that helps the OP if they want to get a job

L1011

L1 helpdesk work realistically requires no qualifications at all, a basic technical test would be normal in the hiring process. Your certification is more than sufficient to get a CV looked at

The pay for this is... not great. To get higher you will want to look at further training (often professional certification for whatever technologies you want/need to work in) but if you can get your employer to pay for this rather than funding it yourself, all the better

You will not walk in to a higher support role without experience no matter what certification you have.

A driving licence, if this is an option for you, is one of the most valuable bits of paper you can have if working helpdesk in a smaller company or an outsourcing/managed services firm.

kilburn

OP have a look at Springboard.ie for courses these are currently available st discounted rates you may get it for free or for 10% of the actual cost.

NinjaRambo

L1011 wrote: »

L1 helpdesk work realistically requires no qualifications at all, a basic technical test would be normal in the hiring process. Your certification is more than sufficient to get a CV looked at

The pay for this is... not great. To get higher you will want to look at further training (often professional certification for whatever technologies you want/need to work in) but if you can get your employer to pay for this rather than funding it yourself, all the better

You will not walk in to a higher support role without experience no matter what certification you have.

A driving licence, if this is an option for you, is one of the most valuable bits of paper you can have if working helpdesk in a smaller company or an outsourcing/managed services firm.

Much appreciated. Thank you!

NinjaRambo

kilburn wrote: »

OP have a look at Springboard.ie for courses these are currently available st discounted rates you may get it for free or for 10% of the actual cost.

Thank you so much. I highly appreciate it!

C3PO

kilburn wrote: »

Not sure how that helps the OP if they want to get a job

Perhaps if you read some of the OPs other posts/threads you might understand my question! Anyway, I’m not contributing so I’ll but-out!