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PS4 not starting

  • 18-12-2020 8:53pm
    #1
    richniamh
    Registered Users, Registered Users 2 Posts: 11 ✭richniamh


    I was playing my PS4 last night and it crashed for no reason. I only bought it in August, brand new and haven't had any problems until now.

    When I turn it on no signal is sent to TV. Have tried with 2 different HDMI cables. After about 30 seconds it crashes anyway. I've tried holding power button to get into safe mode but it only beeps once not twice like I read it should.

    I can send it to Sony to be fixed as it's still new but does anyone have any ideas of how I could get it going myself? I'd like to try and avoid losing my saved game data if possible.

    Thanks.


Comments

  • #2
    Bigmac1euro
    Registered Users, Registered Users 2 Posts: 1,474 ✭✭✭Bigmac1euro


    richniamh wrote: »
    I was playing my PS4 last night and it crashed for no reason. I only bought it in August, brand new and haven't had any problems until now.

    When I turn it on no signal is sent to TV. Have tried with 2 different HDMI cables. After about 30 seconds it crashes anyway. I've tried holding power button to get into safe mode but it only beeps once not twice like I read it should.


    I can send it to Sony to be fixed as it's still new but does anyone have any ideas of how I could get it going myself? I'd like to try and avoid losing my saved game data if possible.

    Thanks.


    Literally same thing happened to a mate of mine the other night.
    He still hasn’t fixed his.
    Is it a possibility an update messed them up I wonder.


  • #3
    Khaleesi Whining Eyeliner
    Posts: 0 ✭ Khaleesi Whining Eyeliner


    Not sure how you might be able to fix it without voiding warranty so definitely not worth trying.

    I also wouldn’t even send back to Sony, if you bought in GameStop or Argos or any store I’d return to them and exchange, it’s only a few months old and most will cover it for a year!

    Sony repair would be a much slower option even if you bought online & all they’ll do is ship you a replacement anyway.


  • #4
    richniamh
    Registered Users, Registered Users 2 Posts: 11 ✭richniamh


    [Deleted User] wrote: »
    Not sure how you might be able to fix it without voiding warranty so definitely not worth trying.

    I also wouldn’t even send back to Sony, if you bought in GameStop or Argos or any store I’d return to them and exchange, it’s only a few months old and most will cover it for a year!

    Sony repair would be a much slower option even if you bought online & all they’ll do is ship you a replacement anyway.

    I phoned GameStop today and they said it's only covered with them for 28 days and after that it's covered with Sony directly.


  • #5
    richniamh
    Registered Users, Registered Users 2 Posts: 11 ✭richniamh


    Bigmac1euro wrote: »
    Literally same thing happened to a mate of mine the other night.
    He still hasn’t fixed his.
    Is it a possibility an update messed them up I wonder.

    When I phoned the shop they said if I could get it on to safe mode and connect directly to my WiFi router it could probably be fixed with an update but the problem is I can't get safe mode to start.


  • #6
    Taltos
    Registered Users, Registered Users 2 Posts: 20,830 ✭✭✭✭Taltos


    Sony are usually very fast in repairs/replacements. They sorted a PS3 slim for me around 4 years ago - give it a warranty for a year and its still working fine.
    Contact them - they’ll give you a RMA number and ask for other details. Depending on the age if its out of warranty with them you’ll have to pay but if you have proof of purchase that will help determine if you’ve to pay or not.
    PS3 cost me around 90 quid to fix - money well spent


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  • #7
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    richniamh wrote: »
    I phoned GameStop today and they said it's only covered with them for 28 days and after that it's covered with Sony directly.
    Say what?


    Did they tell you to take it up with sony?


  • #8
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    richniamh wrote: »
    I phoned GameStop today and they said it's only covered with them for 28 days and after that it's covered with Sony directly.

    That's a lie. Read this and give them (ccpc) a ring in the morning.

    https://www.ccpc.ie/consumers/shopping/faulty-goods


  • #9
    petes
    Registered Users, Registered Users 2 Posts: 8,382 ✭✭✭petes


    https://thecai.ie/your-rights/your-rights/know-your-rights/#:~:text=When%20you%20buy%20goods%20from,a%20replacement%20or%20a%20repair.


  • #10
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Im not able for a big post, bad day, but they are talking crap.


    They are the seller and they are responsible for sorting it out. I do know apple prefer people to come direct to them and they are supposed to be super duper, but not sure about Sony. It is your choice and they are taking the mickey


    Read this.


    https://www.boards.ie/vbulletin/showthread.php?t=2058132671


  • #11
    richniamh
    Registered Users, Registered Users 2 Posts: 11 ✭richniamh


    When I phoned today it wasn't long before closing so maybe they wanted to get home. I think I'll go to the shop in the morning and see what they say then, still have my receipt at least.


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  • #12
    Bigmac1euro
    Registered Users, Registered Users 2 Posts: 1,474 ✭✭✭Bigmac1euro


    richniamh wrote: »
    When I phoned the shop they said if I could get it on to safe mode and connect directly to my WiFi router it could probably be fixed with an update but the problem is I can't get safe mode to start.

    Same issue as my friend. Will drop a note here if he fixes his.


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