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Unable to register device or receive one time passcode.

  • 18-12-2020 12:40pm
    #1
    Shellakybooky
    Registered Users, Registered Users 2 Posts: 40 ✭


    Hello,

    I am living abroad. I have registered and activated my number several times, in an attempt to activate my device and receive one-time passcodes so I can use the app or make transactions. Unfortunately, I am not receiving the texts with the one-time passcode.

    Kind regards


Comments

  • #2
    Bank of Ireland: Megan
    Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    Shellakybooky wrote: »
    Hello,

    I am living abroad. I have registered and activated my number several times, in an attempt to activate my device and receive one-time passcodes so I can use the app or make transactions. Unfortunately, I am not receiving the texts with the one-time passcode.

    Kind regards
    Hi Shellakybooky,

    Thank you for getting in touch with us here on Boards.ie.

    I am sorry to hear you are having this difficulty. I would recommend contacting our Mobile Migration Team on 0035312500362. One of my colleagues will be more than happy to get this sorted for you.

    I hope this information helps!

    Take care.

    Many thanks,
    Megan


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