Play store has gone missing off my Android phone

NIMAN · 15-12-2020 9:58pm #1

Not sure how it happened but PlayStore icon has vanished off my phone.

Can't locate it.

Followed instructions on Google searches to reinstall it and not working.

Anyone had this happen and successfully got it back. Or know what I might be doing wrong.

Edit...checked some of the instructions online and it says to go to your Google account, settings, PlayStore version but I'm not getting this option in Settings....the OH phone is.

Are some phones now out of date for it? Mine is a Samsung S7, I admit not a new phone but surely it should still be working.

corks finest · 15-12-2020 10:22pm

NIMAN wrote: »

Not sure how it happened but PlayStore icon has vanished off my phone.

Can't locate it.

Followed instructions on Google searches to reinstall it and not working.

Anyone had this happen and successfully got it back. Or know what I might be doing wrong.

Edit...checked some of the instructions online and it says to go to your Google account, settings, PlayStore version but I'm not getting this option in Settings....the OH phone is.

Are some phones now out of date for it? Mine is a Samsung S7, I admit not a new phone but surely it should still be working.

Might have to do a complete factory reset bud, hope not

NIMAN · 15-12-2020 10:25pm

Yeah I was fearing that.

If it helps anything, the phone has been acting up recently.

Doing strange things, like WhatsApp messages not appearing as they arrive, and only filling them all in when I open the app.

Or the phone saying there is moisture at the charging port when it has been nowhere near moisture.

And a few other things....basically not behaving as normal. I feared it was on its way out.

Most of the phone still working fine so would hate to reset it all.

15-12-2020 10:30pm

Are you sure it's not just missing from the app drawer? Is it in the apps list in settings -> apps?

What happens when you install a random app by going to https://play.google.com/store in a browser? Does a notification appear saying it's downloading and installing that app? What happens when you click that notification?

NIMAN · 15-12-2020 10:33pm

[Deleted User] wrote: »

Are you sure it's not just missing from the app drawer? Is it in the apps list in settings -> apps?

What happens when you install a random app by going to https://play.google.com/store in a browser? Does a notification appear saying it's downloading and installing that app? What happens when you click that notification?

No, it's not showing in Settings....Apps.

Will try other option now...think I already did a few days ago.

Edit: I tried to download the Aurora app. It asked me which device I wanted, my mobile or my Android tv. Selected phone and I got an alert to say it will be installed soon. If I went back to the play store it showed as INSTALLED. I went into Settings and then Apps, but it wasn't there or any icon created.

drunkmonkey · 15-12-2020 10:35pm

Go to settings : Apps & Notifications : go to play store app and click enable.

drunkmonkey · 15-12-2020 10:37pm

How's your internal storage is it full....

NIMAN · 15-12-2020 10:38pm

drunkmonkey wrote: »

Go to settings : Apps & Notifications : go to play store app and click enable.

When I go to apps and notifications, the play store doesn't show in the list.

NIMAN · 15-12-2020 10:42pm

drunkmonkey wrote: »

How's your internal storage is it full....

27.5gb used out of 32gb.

drunkmonkey · 15-12-2020 10:46pm

Ok you've enough space, is google play services installed? https://play.google.com/store/apps/details?id=com.google.android.gms

You can free up some of that space by going to google photos : settings : free up space! (It'll delete the photos already synced with google photos cloud).

NIMAN · 15-12-2020 10:50pm

drunkmonkey wrote: »

Ok you've enough space, is google play services installed? https://play.google.com/store/apps/details?id=com.google.android.gms

You can free up some of that space by going to google photos : settings : free up space! (It'll delete the photos already synced with google photos cloud).

Yeah Google play services says INSTALLED when I click on that link.

drunkmonkey · 15-12-2020 10:54pm

I think this is the latest apk see can you install it https://mega.nz/file/dRgjVaJB#eEbJqiab44LQrszgS02hrRIjrafcZY0On8yNznH4q8Q

corks finest · 15-12-2020 10:55pm

NIMAN wrote: »

Yeah Google play services says INSTALLED when I click on that link.

Maybe deleted the last update

DopeTech · 15-12-2020 10:58pm

What phone is it?

NIMAN · 15-12-2020 11:00pm

drunkmonkey wrote: »

I think this is the latest apk see can you install it https://mega.nz/file/dRgjVaJB#eEbJqiab44LQrszgS02hrRIjrafcZY0On8yNznH4q8Q

Downloaded it.
Opened it.

Shows an Installing message, then a triangle saying app not installed.

drunkmonkey · 15-12-2020 11:03pm

Have you the setting ticked to allow unknown apps to be installed?

What version of Android have you?

drunkmonkey · 15-12-2020 11:09pm

Try this apk it's the big rectangular button that says download..

https://www.apkmirror.com/apk/google-inc/google-play-store/google-play-store-23-1-19-release/google-play-store-23-1-19-21-0-pr-346678986-android-apk-download/

NIMAN · 15-12-2020 11:15pm

drunkmonkey wrote: »

Try this apk it's the big rectangular button that says download..

https://www.apkmirror.com/apk/google-inc/google-play-store/google-play-store-23-1-19-release/google-play-store-23-1-19-21-0-pr-346678986-android-apk-download/

Yeah tried it again, doing same thing.
Downloads ok....then appears to be installing ok....little progress bar appears to be moving...then I get the grey triangle saying app not installed.

And I did say it was safe to allow the download from untrusted source the 1st time.

Thanks for all your suggestions but I suspect it ain't going to work

NIMAN · 15-12-2020 11:16pm

drunkmonkey wrote: »

Have you the setting ticked to allow unknown apps to be installed?

What version of Android have you?

Samsung S7
Android version 8

drunkmonkey · 15-12-2020 11:22pm

See can you download this and install it just want to see if it works
It won't fix the problem but might start pointing us in the right direction..

NIMAN · 15-12-2020 11:35pm

drunkmonkey wrote: »

See can you download this and install it just want to see if it works https://cinemaapk.com/download
It won't fix the problem but might start pointing us in the right direction..

Yeah, that installed ok.

beauf · 15-12-2020 11:41pm

What region is the phone firmware.

Car99 · 15-12-2020 11:44pm

Had this before and it showed up in disabled apps .

NIMAN · 15-12-2020 11:45pm

beauf wrote: »

What region is the phone firmware.

How do you find that?

NIMAN · 15-12-2020 11:46pm

Car99 wrote: »

Had this before and it showed up in disabled apps .

Nothing in my disabled app list.

drunkmonkey · 15-12-2020 11:47pm

Crap wrong answer, edit out that link was only for testing..

I'm kinda stumped, you not signed it any other android devices, tablet etc?

Cex are giving €107 for an S7, a new oppo A53 is €99..worth considering.

Car99 · 15-12-2020 11:50pm

NIMAN wrote: »

Where do you get a list of disabled apps?

Depends on device google will direct you.

NIMAN · 15-12-2020 11:52pm

drunkmonkey wrote: »

Cex are giving €107 for an S7, a new oppo A53 is €99..worth considering.

Ha, sounds like an idea!

Thanks for your time anyway.

15-12-2020 11:52pm

Do any system apps appear in you app list in settings like e.g. Android System? If not, you probably have to change a setting in the app list to show system apps. There may also be a similar setting which is hiding disabled apps.

NIMAN · 15-12-2020 11:55pm

Going to call it a night for now.
Don't think going to fix it without a factory reset.

Will back everything up tomorrow and reset.

Thanks all.

corks finest · 16-12-2020 12:17pm

NIMAN wrote: »

Going to call it a night for now.
Don't think going to fix it without a factory reset.

Will back everything up tomorrow and reset.

Thanks all.

Keep us informed bud

Play store has gone missing off my Android phone

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