Vodafone FTTH is a disaster.

Truckermal

Hi folks.

Signed up to Eir FTTH last year on the 150MB package and it worked perfectly all the time, contract was up so signed up to VF on a black Friday offer but it's a disaster.

Best speed test I was getting first day was 250MB on the 1 Gig package but now it down to 50......:mad:

Tried customer service and they are a waste of time... Any ideas on what is going wrong?

Cyrus

Truckermal wrote: »

Hi folks.

Signed up to Eir FTTH last year on the 150MB package and it worked perfectly all the time, contract was up so signed up to VF on a black Friday offer but it's a disaster.

Best speed test I was getting first day was 250MB on the 1 Gig package but now it down to 50......:mad:

Tried customer service and they are a waste of time... Any ideas on what is going wrong?

Over wireless or wired ? Wireless speed tests aren’t an indication of the speed being delivered .

Also if you want the highest wireless speeds you’ll need a separate 5ghz wireless network and connect to that but it won’t penetrate as far .

Gooey Looey

The first step is to do some speedtests using a modern PC plugged in using Ethernet cable to confirm your connection is okay. Wireless speeds are susceptible to local interference (and the ISP is not at all responsible here). If this is the case you'll need to make a few changes to get the best of your WiFi.

Truckermal

Only getting 50 MB using speed test on the phone, was getting 150 when I was with eir.

I have tried the Laptop now using a wired connection and it's the same..

Gooey Looey

Truckermal wrote: »

Only getting 50 MB using speed test on the phone, was getting 150 when I was with eir.

I have tried the Laptop now using a wired connection and it's the same..

Did you disable wireless on the router so that there is nothing else connected?

Cyrus

Truckermal wrote: »

Only getting 50 MB using speed test on the phone, was getting 150 when I was with eir.

I have tried the Laptop now using a wired connection and it's the same..

Is the WiFi disabled on the laptop ?

ED E

Another user had a similar experience.

https://www.boards.ie/vbulletin/showthread.php?t=2058089218


Two users a pattern does not make but it makes you wonder.

Truckermal

Cyrus wrote: »

Is the WiFi disabled on the laptop ?

Yep done that too but now I've nothing at all!

Gooey Looey

Truckermal wrote: »

Yep done that too but now I've nothing at all!

Then you are testing over wireless and your Ethernet is not working for your test! Try a different cable or another laptop. Double check your Ethernet adapter isn't disabled in network connections

Cyrus

ED E wrote: »

Another user had a similar experience.

https://www.boards.ie/vbulletin/showthread.php?t=2058089218


Two users a pattern does not make but it makes you wonder.

Dunno I’ve had ftth with sky eir and Vodafone never an issue with any of them, I use my own router and access points though.

Truckermal

Gooey Looey wrote: »

Then you are testing over wireless and your Ethernet is not working for your test! Try a different cable or another laptop. Double check your Ethernet adapter isn't disabled in network connections

Yep after doing that with another Laptop and it's the same allthough I'm getting a better speed on the wired connection but still nothing like what it should be....

Gooey Looey

Truckermal wrote: »

Yep after doing that with another Laptop and it's the same allthough I'm getting a better speed on the wired connection but still nothing like what it should be....

Post the result. Does the laptop you are testing with have a gigabit Ethernet port and is it capable of faster speeds.

TheDriver

my siro gigabit can give 300-350 wifi on a firestick and on a phone. laptop on wifi can get 500+ and wired gets the 950.

Is it eir FTTH through VF you are getting?

jcmg73

I'm having same trouble with puretelecom. I'm on the 500/50 package.
Best speed I have gotten do far is 50mbps on2.4 wifi and 120 on 5g wifi.
I hooked up my laptop to router this morning via a cat6 cable and did another test
With everything turned off including wifi do only device on the network was the laptop which was showing a 1.0gb connection
Press start and away she goes all the way up too 26mbps down and 43mbps up

That's slower than average 2.4 wifi
Been on the phone all week with them trying to get answers but they can't give me any.
I have even managed to hook directly to the ont via cat6 and accessed the internet with out a router as my laptop network card can be configured to do so and on a 1.0gb link can only get 28mbps
Something really strange going on. I'm still within my 14 day cooling off so will see what happens next werk

jcmg73

These are pics of laptop connected to 1.0gb link

ED E

Ughhhhh.

Stone

... no problems with FTTH from VF here

jcmg73

Are u guys using your own routers or the ones that you got off providers

Cyrus

jcmg73 wrote: »

Are u guys using your own routers or the ones that you got off providers

Personally I have my ont connected directly to a unifi dream machine pro with access points around the house

Stone

jcmg73 wrote: »

Are u guys using your own routers or the ones that you got off providers

I use VF's Gigabox .... works grand for my wired network part.
For the wireless I use a not too expensive mesh network setup (Tenda Nova MW6) and that provides the full bandwidth each device's wireless setup can handle and extends all over the property and garden (3 units in the mesh) ...

Just as info ... I have SIRO as FTTH - not EIR

Nollog

jcmg73 wrote: »

Are u guys using your own routers or the ones that you got off providers

I got pure the other day.

I'm only getting 250-350 Mbits on my own router but 500 solidly on the fritzbox they sent me.
Supposed to be a jiggabits so either way something's wrong.

TheDriver

/\/ollog wrote: »

I got pure the other day.

I'm only getting 250-350 Mbits on my own router but 500 solidly on the fritzbox they sent me.
Supposed to be a jiggabits so either way something's wrong.

My pure gig is solid on the Fritz. Using my own router doesn't give the speed.

Gooey Looey

FFS, talk about ruining the person's support thread

Truckermal

Check out my Speedtest result! How fast is your internet? https://www.speedtest.net/my-result/a/6828439349

VF fobbing me off about line tests etc etc. Amazing I was getting 150 consistently last week...

Cyrus

Truckermal wrote: »

Check out my Speedtest result! How fast is your internet? https://www.speedtest.net/my-result/a/6828439349

VF fobbing me off about line tests etc etc. Amazing I was getting 150 consistently last week...

thats a wireless speed test right? is it on a 2.4ghz band or 5ghz and what channels are you using?

Banana Republic 1

Truckermal wrote: »

Only getting 50 MB using speed test on the phone, was getting 150 when I was with eir.

I have tried the Laptop now using a wired connection and it's the same..

The physical network, cables in the ground are owned by eir so they should all be the same. I’m on Vodafone to and since the covid hit it’s been poor to average. On the other hand eir customer service is awful worse than Vodafone. Could be there’s more people on Vodafone working from home. But that doesn’t explain the low speeds in comparison.

Add a 5 g signal to your WiFi router

alec76

Banana Republic 1 wrote: »

The physical network, cables in the ground are owned by eir so they should all be the same.

It is not really though.
Last mile is the same ( FTTH connection from your house to the exchange) , what happens after could be very different.Vodafone could use cheap ,third party connections to bring traffic from the exchange ( interconnect) and those routes could be congested to the last.
Eir would use OpenEir's network from the tip to toe and that could make some difference.

Truckermal

Yep that's on 5g now!

Banana Republic 1

alec76 wrote: »

It is not really though.
Last mile is the same ( FTTH connection from your house to the exchange) , what happens after could be very different.Vodafone could use cheap ,third party connections to bring traffic from the exchange ( interconnect) and those routes could be congested to the last.
Eir would use OpenEir's network from the tip to toe and that could make some difference.

Vodafone hire eir to to do the physical work, it’s the same stuff.

Cyrus

Truckermal wrote: »

Yep that's on 5g now!

there is something seriously wrong there, but ideally youd have someone with some networking knowledge look at the set up and equipment as id assume the issue is more likely inside the house rather than the connection.

Truckermal

Cyrus wrote: »

there is something seriously wrong there, but ideally youd have someone with some networking knowledge look at the set up and equipment as id assume the issue is more likely inside the house rather than the connection.

Same setup as last time with router in same place etc etc..

Cyrus

Truckermal wrote: »

Same setup as last time with router in same place etc etc..

but its a different router with different settings right? you havent done anything just plug it in?

Truckermal

Cyrus wrote: »

but its a different router with different settings right? you havent done anything just plug it in?

Apologises different router yes but the KN Engineer set it up!

Gooey Looey

Truckermal wrote: »

Check out my Speedtest result! How fast is your internet? https://www.speedtest.net/my-result/a/6828439349

VF fobbing me off about line tests etc etc. Amazing I was getting 150 consistently last week...

FFS. Stop using wireless for your speedtests. You cannot do any troubleshooting when you're using wireless. Confirm your connection is working by using a laptop and Ethernet. You may have a wireless issue, we'll get to that once you confirm things are okay at the router with an Ethernet speedtest with wireless disabled

jimmycrackcorm

I have the same problem with Vodafone FTTH. I can get the full 1GBs in the middle of the night (I'm connected wired to the router) but in the evenings the speeds drop to 20 / 30mb/s. I uswd to be on a 300mb Virgin media package and the speeds were consistent all the time. I'll be leaving VF for sure when my contract runs out. While I don't expect to get 1GBs all the time, it's more to do with needing to buy a vpn to ensure my iptv isn't buffering.

Truckermal

Gooey Looey wrote: »

FFS. Stop using wireless for your speedtests. You cannot do any troubleshooting when you're using wireless. Confirm your connection is working by using a laptop and Ethernet. You may have a wireless issue, we'll get to that once you confirm things are okay at the router with an Ethernet speedtest with wireless disabled

I already said twice that it's the same!

Gooey Looey

Truckermal wrote: »

I already said twice that it's the same!

If that really is the case nobody here can help you, contact your ISP

Truckermal

Gooey Looey wrote: »

If that really is the case nobody here can help you, contact your ISP

I'd be as well off asking my Mother! Only option is trying to go back to Eir!

Thanks for your help though..:)

Truckermal

Long story short cancellation Department phoned me to confirm cancellation, asked the reason I got a bit irate asking her did she read the notes on the Account.

She had no information but I explained everything again and she said oh hold on I will fix this...

Reset Router with the new settings she sent on and bang 300Meg download on my phone, 950 on the PC..

Happy Day's hopefully it lasts..

Cyrus

Truckermal wrote: »

Long story short cancellation Department phoned me to confirm cancellation, asked the reason I got a bit irate asking her did she read the notes on the Account.

She had no information but I explained everything again and she said oh hold on I will fix this...

Reset Router with the new settings she sent on and bang 300Meg download on my phone, 950 on the PC..

Happy Day's hopefully it lasts..

What were the settings ?

Nollog

Truckermal wrote: »

Long story short cancellation Department phoned me to confirm cancellation, asked the reason I got a bit irate asking her did she read the notes on the Account.

She had no information but I explained everything again and she said oh hold on I will fix this...

Reset Router with the new settings she sent on and bang 300Meg download on my phone, 950 on the PC..

Happy Day's hopefully it lasts..

The magic of having a competent person working for you eh?
I'd be sending an email singing her praises if it holds up.

Truckermal

Cyrus wrote: »

What were the settings ?

I can now log onto Vodafone 5 or Vodafone 24 which is 5ghz or 2.4 but before it was only Vodafone 3FFEO, still perfect all evening!

Cyrus

Truckermal wrote: »

I can now log onto Vodafone 5 or Vodafone 24 which is 5ghz or 2.4 but before it was only Vodafone 3FFEO, still perfect all evening!

Glad you got sorted , as a few suspected it was not an issue with the service rather the set up on the router , only surprise is why your wired speeds were so bad but anyway all’s well that ends well.