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Eir

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  • 07-12-2020 4:52am
    #1
    Groovychic1995
    Registered Users Posts: 2 ✭


    Hi, I was wondering if anyone can advise if eir can legally do anything in this situation.
    I recently moved country and spent weeks trying to cancel my eir contract (which had actually expired early 2020, and it was a monthly 30 euro charge to my visa debit). As I couldn't get through to them, I blocked them from taking payments from my Visa.
    I am now receiving emails saying that I owe them 60 euro. The only reason this value is at 60 is because of how long it took to eventually get them to cancel.
    The only contact information they have for me now is my email address, as I moved to another country.
    My questions are, can they do anything legally to make me pay that and will this affect me in the future when I return to Ireland (credit check etc)? I imagine they probably won't get a debt collector for such a small amount but if so, will that affect me when I come back home ?

    Thanks a mill.


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    #2
    d1d215
    Registered Users Posts: 3 ✭d1d215


    Wrong, should have posted recorded letter to request cancellation. What you've done now is not doing any good.


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    #3
    ablelocks
    Registered Users Posts: 4,725 ✭✭✭ablelocks


    d1d215 wrote: »
    Wrong, should have posted recorded letter to request cancellation. What you've done now is not doing any good.

    posted to who/where exactly? I've been trying to cancel but no-one answers, there's no email address to send to. I'm out of contract, switched to Vodafone today and not sure if they'll advise eir of the switch.


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    #4
    ablelocks
    Registered Users Posts: 4,725 ✭✭✭ablelocks


    Groovychic1995 wrote: »
    Hi, I was wondering if anyone can advise if eir can legally do anything in this situation.
    I recently moved country and spent weeks trying to cancel my eir contract (which had actually expired early 2020, and it was a monthly 30 euro charge to my visa debit). As I couldn't get through to them, I blocked them from taking payments from my Visa.
    I am now receiving emails saying that I owe them 60 euro. The only reason this value is at 60 is because of how long it took to eventually get them to cancel.
    The only contact information they have for me now is my email address, as I moved to another country.
    My questions are, can they do anything legally to make me pay that and will this affect me in the future when I return to Ireland (credit check etc)? I imagine they probably won't get a debt collector for such a small amount but if so, will that affect me when I come back home ?

    Thanks a mill.

    did you return the modem? if not, that's most likely what the 60 charge is for.


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    #5
    bronkobilly
    Registered Users Posts: 226 ✭✭bronkobilly


    ablelocks wrote: »
    posted to who/where exactly? I've been trying to cancel but no-one answers, there's no email address to send to. I'm out of contract, switched to Vodafone today and not sure if they'll advise eir of the switch.
    go into any eir phone shop cancel a contract. was in an eir shop today getting credit a man came in planked a box on the desk and i am here to cancel all of that all your stuff is in the box gave her a letter and left that's the way to do it i guess:)


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    #6
    d1d215
    Registered Users Posts: 3 ✭d1d215


    On the eir website there is a cancellation page, did you completed it?

    On their website there is a complaints page, did you completed it?

    Call first thing in the morning and won't u til they pick up, sometimes it takes a few hours, but if you don't they have no record that you cancelled it.or at least requested for cancellation.


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    #7
    fritzelly
    Registered Users Posts: 17,396 ✭✭✭✭fritzelly


    d1d215 wrote: »
    On the eir website there is a cancellation page, did you completed it?

    On their website there is a complaints page, did you completed it?

    Call first thing in the morning and won't u til they pick up, sometimes it takes a few hours, but if you don't they have no record that you cancelled it.or at least requested for cancellation.

    Where are these mysterious pages?


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    #8
    ablelocks
    Registered Users Posts: 4,725 ✭✭✭ablelocks


    so i found a direct line to the retention/cancellations dept - 1800 924 409

    first guy picked up after 2 rings, i nearly fell off the chair. Second guy answered within 5 minutes.

    As vodafone didn't follow the porting process properly, I have to do the cancellation

    I have to send an email to accountchange@eir.ie in order for the cancellation to go through - name/address/account number etc

    they will process the cancellation, but I will have to pay another month to Eir (vodafone will refund it)


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    #9
    celtenal
    Registered Users Posts: 50 ✭✭celtenal


    ablelocks wrote: »
    so i found a direct line to the retention/cancellations dept - 1800 924 409

    first guy picked up after 2 rings, i nearly fell off the chair. Second guy answered within 5 minutes.

    As vodafone didn't follow the porting process properly, I have to do the cancellation

    I have to send an email to accountchange@eir.ie in order for the cancellation to go through - name/address/account number etc

    they will process the cancellation, but I will have to pay another month to Eir (vodafone will refund it)
    That number is no longer working. It just tells you to ring 1901 but I found this one which was answered by a very helpful lady after waiting no more than a couple of minutes 1800 773729


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