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Google Home won't connect with new Eir modem

  • 02-12-2020 12:55pm
    #1
    culsoh
    Registered Users, Registered Users 2 Posts: 233 ✭✭


    I recently changed from Pure Telecom to Eir and received a new modem as my old one was broke.
    But since the change over, my Google home or mini speaker won't connect to it.

    I've deleted them and tries to set up again and when I go through set up, I hear the Google speaker make the ding sound but at the very end it says Google cannot communicate with my speaker.

    I'm going off my rocker without music or radio! Please help.
    The modem has connected to all other devices in the house, phone, sky q.


Comments

  • #2
    sioda
    Registered Users, Registered Users 2 Posts: 4,534 ✭✭✭sioda


    You may need to rename your 2.4ghz wireless network to something different than your 5ghz pretty sure the home doesn't speak to the 5ghz


  • #3
    culsoh
    Registered Users, Registered Users 2 Posts: 233 ✭✭culsoh


    sioda wrote: »
    You may need to rename your 2.4ghz wireless network to something different than your 5ghz pretty sure the home doesn't speak to the 5ghz


    How would I check what frequency the new modem is running?? And how would i change it?


  • #4
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    culsoh wrote: »
    How would I check what frequency the new modem is running?? And how would i change it?

    Post the model of the router you were issued from eir.

    You should have the details of the gateway address and login under the modem. You login to it and setup the 2.4 and 5ghz.


    I will move the thread to the Home Automation & IOT forum.


  • #5
    sioda
    Registered Users, Registered Users 2 Posts: 4,534 ✭✭✭sioda


    It will be under the wireless section of your modem. Your looking for the SSID name and change the 2.4 name to whatever you want, I just added a 2 to the name on mine.


  • #6
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭un5byh7sqpd2x0


    sioda wrote: »
    You may need to rename your 2.4ghz wireless network to something different than your 5ghz pretty sure the home doesn't speak to the 5ghz

    It does, already established earlier - https://www.boards.ie/vbulletin/showthread.php?p=115489481


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  • #7
    Clareman
    Moderators, Sports Moderators, Regional Midwest Moderators Posts: 24,028 Mod ✭✭✭✭Clareman


    Only outdoor Google devices don't work on 5ghz,everything else is fine


  • #8
    Damien360
    Registered Users, Registered Users 2 Posts: 6,784 ✭✭✭Damien360


    Recently changed from my netgear router to google nest mesh. I had the same issue as OP. You need to factory reset the google home and mini’s. Then connect as of new. YouTube for how to factory reset. Home was hold down top for about 30secs. She complains “are you sure” and after a few mins it’s brand new.


  • #9
    Clareman
    Moderators, Sports Moderators, Regional Midwest Moderators Posts: 24,028 Mod ✭✭✭✭Clareman


    +1 for the reset, usually the easiest and quickest way to sort things out and because there isn't much/anything on the devices themselves you won't be losing anything


  • #10
    culsoh
    Registered Users, Registered Users 2 Posts: 233 ✭✭culsoh


    Davy wrote: »
    Post the model of the router you were issued from eir.

    You should have the details of the gateway address and login under the modem. You login to it and setup the 2.4 and 5ghz.


    I will move the thread to the Home Automation & IOT forum.

    Its Zyxel d2000
    I got into settings and can't a 2.4/5 option


  • #11
    culsoh
    Registered Users, Registered Users 2 Posts: 233 ✭✭culsoh


    Damien360 wrote: »
    Recently changed from my netgear router to google nest mesh. I had the same issue as OP. You need to factory reset the google home and mini’s. Then connect as of new. YouTube for how to factory reset. Home was hold down top for about 30secs. She complains “are you sure” and after a few mins it’s brand new.

    Thanks. I'll try this now.


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  • #12
    culsoh
    Registered Users, Registered Users 2 Posts: 233 ✭✭culsoh


    Damien360 wrote: »
    Recently changed from my netgear router to google nest mesh. I had the same issue as OP. You need to factory reset the google home and mini’s. Then connect as of new. YouTube for how to factory reset. Home was hold down top for about 30secs. She complains “are you sure” and after a few mins it’s brand new.

    This worked!!!!
    Thank you so much. Peace is restored.


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