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Virgin TV Anywhere app issue?

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  • 29-11-2020 2:30pm
    #1
    r93kaey5p2izun
    Closed Accounts Posts: 3,962 ✭✭✭


    Yesterday the Virgin TV Anywhere app dropped a load of basic channels (BBC1, VM1, VM2, RTE News and others), they were not available in the Now On TV tab, and no longer listed on the TV Guide. I feared they were reducing their service without notice, as they are known to do. Today the TV section of the app is completely blank, no channels available at all and the Guide just says "No programme data available" for everything, though channels missing yesterday are at least listed today. I don't see this issue listed on Virgin's website as a fault.

    Has this happened to anyone else? I'm reluctant to try uninstall and waste one of the precious device changes allowed per month if it's a widespread fault.


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    #2
    Delta2113
    Registered Users Posts: 2,672 ✭✭✭Delta2113


    Mine is working perfectly. I have the 360 boxes. The app might be different if you have older box -not sure.

    I would try just logging out and maybe cleaning up device off cache etc. before de-installing and re-installing the app.


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    #3
    r93kaey5p2izun
    Closed Accounts Posts: 3,962 ✭✭✭r93kaey5p2izun


    Ok, thanks. I'll give that a go. It's a Horizon box.

    So, logged out. Then tried to clear app cache. The only option I could find was to "Offload App", which was basically uninstall. Reinstalled, logged back in and no change unfortunately.


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    #4
    Wabbit Ears
    Registered Users Posts: 3,043 ✭✭✭Wabbit Ears


    I have 360 also and my app is working fine.


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    #5
    r93kaey5p2izun
    Closed Accounts Posts: 3,962 ✭✭✭r93kaey5p2izun


    I see it's a widespread issue now, with lots of people tweeting them about it. Maybe it is only affecting Horizon customers though. So disappointing, have missed His Dark Materials on BBC over it :(


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    #6
    lertsnim
    Registered Users Posts: 9,720 ✭✭✭lertsnim


    I have no channels available on my app too. I too don't have a 360 box.


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    #7
    BigMoose
    Registered Users Posts: 1,207 ✭✭✭BigMoose


    I have the same problem - tried to watch something on VM1 over the weekend on the ipad and was confused as to where it had gone. Noticed other random channels missing too like BBC1. Sure enough when I go into the app now it says "no channels available". Although in the TV guide the missing channels are now listed, but I cant watch anything live. I'm a Horizon customer.


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    #8
    r93kaey5p2izun
    Closed Accounts Posts: 3,962 ✭✭✭r93kaey5p2izun


    It has resolved for me now.


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    #9
    lertsnim
    Registered Users Posts: 9,720 ✭✭✭lertsnim


    Channels are back for me now.


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