If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Amazon warranty and EU law

bkrangle · 2020-11-14 17:05:00

Hello, I was wondering if anyone has any insight into the compatibility of Amazon's 1-year warranty policy with European Law? I bough a Fire HD ~15 months ago and the screen has developed a fault. I had thought EU law specified a minimum 2-year guarantee against faults for electrical goods. e.g.…

14-11-2020 06:05PM

#1

bkrangle

Registered Users, Registered Users 2 Posts: 621 ✭✭✭

Join Date: November 2006

Posts: 583

Hello,

I was wondering if anyone has any insight into the compatibility of Amazon's 1-year warranty policy with European Law?

I bough a Fire HD ~15 months ago and the screen has developed a fault. I had thought EU law specified a minimum 2-year guarantee against faults for electrical goods.

e.g. https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm

However, from my chats with Amazon customer service they are adamant that they will not consider repairing/replacing this item.

0