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Amazon warranty and EU law

  • 14-11-2020 06:05PM
    #1
    bkrangle
    Registered Users, Registered Users 2 Posts: 623 ✭✭✭


    Hello,

    I was wondering if anyone has any insight into the compatibility of Amazon's 1-year warranty policy with European Law?

    I bough a Fire HD ~15 months ago and the screen has developed a fault. I had thought EU law specified a minimum 2-year guarantee against faults for electrical goods.

    e.g. https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm

    However, from my chats with Amazon customer service they are adamant that they will not consider repairing/replacing this item.


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