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Not receiving emails from boards.ie

  • 12-11-2020 11:25pm
    #1
    F1ngers
    Moderators, Computer Games Moderators Posts: 10,684 Mod ✭✭✭✭


    Hi, I've just noticed I'm not receiving emails when a post is reported.
    There are reported post I can see but no emails.
    Last email I received from boards was to let me know I got a PM on 4/9.

    Checked my email is correct - it is.

    Any ideas?


Comments

  • #2
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,763 CMod ✭✭✭✭Spear


    Spam folder is the obvious first suggestion. But report emails are working for me at least.


  • #3
    F1ngers
    Moderators, Computer Games Moderators Posts: 10,684 Mod ✭✭✭✭F1ngers


    Spear wrote: »
    Spam folder is the obvious first suggestion. But report emails are working for me at least.

    Nothing.
    Just sent myself a test message and got an email to my inbox stating same.

    No notifications for reported posts.


  • #4
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hi F1ngers,

    Can I get you to whitelist emails from Boards please? You haven't changed the registered email address on your account any time recently have you?

    How can I? User's guide to some features on the new site



  • #5
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    It does seem that there is an issue with (reported post) emails bouncing back from an email provider. However, there aren't errors in the headers or anything to provide us with additional insight as to why this might be happening...

    How can I? User's guide to some features on the new site



  • #6
    F1ngers
    Moderators, Computer Games Moderators Posts: 10,684 Mod ✭✭✭✭F1ngers


    Boards.ie: Mark wrote: »
    Hi F1ngers,

    Can I get you to whitelist emails from Boards please? You haven't changed the registered email address on your account any time recently have you?

    Done for "no-reply@boards.ie" - but I got an email this morning from "no-reply@boards.ie" about my test pm I sent myself.


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  • #7
    Ted_YNWA
    Registered Users, Registered Users 2 Posts: 71,802 ✭✭✭✭Ted_YNWA


    Some of those could be mine Mark

    I changed my email address & only reported posts are the only emails failing & being kicked back.


  • #8
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    This same issue came up three years ago with notification emails being blocked by Yahoo. Unfortunately it is something on their side that we cannot fix, the emails are being sent by us but bouncing back. The solution used by Mark at that time was to contact Yahoo's Support Message Boards, maybe they could help?

    How can I? User's guide to some features on the new site



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