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Urgent* payment went through twice

  • 03-11-2020 1:58pm
    #1
    Hammer89
    Registered Users, Registered Users 2 Posts: 3,003 ✭✭✭


    Hi there,

    I tried sending €100 to somebody on behalf of somebody else but the payment went through twice, meaning €200 was debited. But the first time I didn't have to put in any confirmation details - that's why I did it again. Can I get this second payment of €100 cancelled asap?


Comments

  • #2
    km991148
    Registered Users, Registered Users 2 Posts: 4,277 ✭✭✭km991148


    Hammer89 wrote: »
    Hi there,

    I tried sending €100 to somebody on behalf of somebody else but the payment went through twice, meaning €200 was debited. But the first time I didn't have to put in any confirmation details - that's why I did it again. Can I get this second payment of €100 cancelled asap?
    I think if you want ASAP you should get on the phone and not a forum.. your branch or the banking support,,


  • #3
    Hammer89
    Registered Users, Registered Users 2 Posts: 3,003 ✭✭✭Hammer89


    It isn't my account so they won't deal with me but I have all the login details and stuff. 


  • #4
    km991148
    Registered Users, Registered Users 2 Posts: 4,277 ✭✭✭km991148


    Hammer89 wrote: »
    It isn't my account so they won't deal with me but I have all the login details and stuff. 
    Then I don't think you will have much chance of success tbh.. sorry to say this!

    If its an Irish account, the funds have probably already been received by now - can you ask the receiver to refund?


  • #5
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hammer89 wrote: »
    Hi there,

    I tried sending €100 to somebody on behalf of somebody else but the payment went through twice, meaning €200 was debited. But the first time I didn't have to put in any confirmation details - that's why I did it again. Can I get this second payment of €100 cancelled asap?
    Hi Hammer89,

    Thanks for reaching out to us here today on Boards.ie.

    We're sorry to hear this. In this case, we would recommend the account holder request a recall of this second payment. This can be done on 365online.com by selecting "Service Desk" and "Ask a Question". One of our colleagues will be happy to look into this further for you.

    We hope this information helps.

    Many thanks,
    Richard


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