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Three offer

  • 25-10-2020 11:06AM
    #1
    Posts: 2,812 ✭✭✭


    Three promoted an offer called 3 prepay 30 until October 31st. Which is a prepay phoneplan.

    This offer was halfprice until Octover 31st. I subsequently signed up.

    I topped up my phone via my bank to the amount of €20. Yet did not recieve access to my plan.

    I contacted three via their instant messaging service. They informed me that that i needed to top up again via their app to activate the plan and that my bank transfer wasnt sufficent.

    I informed them that information wasnt clearly identified at the time of transaction to which I was told by an agent that it wasnt online due to an update happening on the app.

    The T&C's have since been made viewable, but requires one to open another tab on the page.

    They are telling me they cannot refund the €20 euro which was recieved as credit and cannot activate the plan , I must pay a further €15 to activate sais plan. Therefore spending €35 on a €15 offer.

    Normally I wouldnt push however as information wasnt available at tike of purchase I feel i may have a point.

    Any help would be greatly appreciated.


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