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Last Week's Top Five Queries (12.10.2020 - 18.10.2020)

  • 19-10-2020 11:10am
    #1
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭


    1. How can I report a damaged water lid on my road?

    You can report a damaged water lid on our website here. Alternatively, you can PM us with the location of this and a member of our team will help.

    If you wish to report a damaged storm drain cover, we would recommend that you contact the Roads and Drainage Department of your Local Authority.

    2. How can I report a leak on public property?

    Please PM us with the specific location of this leak (including County) and a member of our team will look into this. If you would also like to receive updates in relation to the repairs, please also provide your full name & contact number.

    Alternatively, you also can report a leak located on public property on our website here.

    3. There is a public main running through a house which I have purchased, and I want to extend my property. Is this permitted?

    Sewer and drainage connections fall under the remit of the individual landowner and may be moved in line with building regulations. However, the exception to this rule is if there is a public main running through the property under the remit of Irish Water. You should have a Way Leave Agreement and the relevant documentation should have been received along with the deed of the property. Queries in relation to the diversions of public mains on private property can be directed to diversions@water.ie and our Diversions Team will be able to assist you further.

    4. I would like an update on my Irish Water complaint. Can you help?

    Please PM us with the following information and a member of our team will follow up with our Complaints Department for you.

    - Your full name;
    - Your full address (Including County);
    - Your contact number; and
    - Your Irish Water complaint reference number.

    5. How do I find water quality results for my area?

    You can search the water quality in your area using the address search bar here.


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