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Atm cash retained

  • 16-10-2020 9:38am
    #1
    DD1518
    Registered Users, Registered Users 2 Posts: 108 ✭✭


    Hi I went to lodge money into my bank at a BOI machine this morning and whilst counting it it froze and said jam in system money retained before I could confirm amount what should I do now.


Comments

  • #2
    jbv
    Registered Users, Registered Users 2 Posts: 252 ✭✭jbv


    DD1518 wrote: »
    Hi I went to lodge money into my bank at a BOI machine this morning and whilst counting it it froze and said jam in system money retained before I could confirm amount what should I do now.
    Contact your bank. Happened to me on a Saturday. 
    I was there 1st thing on Monday morning. 
    The staff there have no access to it.
    All you need to contact your branch straight away.


  • #3
    DD1518
    Registered Users, Registered Users 2 Posts: 108 ✭✭DD1518


    jbv wrote: »
    Contact your bank. Happened to me on a Saturday. 
    I was there 1st thing on Monday morning. 
    The staff there have no access to it.
    All you need to contact your branch straight away.

    Thanks for response did you get it resolved and the full amount credited.


  • #4
    Gael23
    Registered Users, Registered Users 2 Posts: 12,127 ✭✭✭✭Gael23


    Contact your bank straight away


  • #5
    DD1518
    Registered Users, Registered Users 2 Posts: 108 ✭✭DD1518


    Gael23 wrote: »
    Contact your bank straight away

    Went into the bank now and the staff member said it should appear in my account at some stage today asked me for my card details and how much I lodged and how many notes it was IE 50s 20s 10s


  • #6
    jbv
    Registered Users, Registered Users 2 Posts: 252 ✭✭jbv


    DD1518 wrote: »
    jbv wrote: »
    Contact your bank. Happened to me on a Saturday. 
    I was there 1st thing on Monday morning. 
    The staff there have no access to it.
    All you need to contact your branch straight away.

    Thanks for response did you get it resolved and the full amount credited.
    Yes, I got all the amount back.


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  • #7
    DD1518
    Registered Users, Registered Users 2 Posts: 108 ✭✭DD1518


    jbv wrote: »
    Yes, I got all the amount back.

    That's good to know it's ridiculous how this can happen with the technology we have nowadays suppose all the older people are right and keep hold of all cash they have ha


  • #8
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    DD1518 wrote: »
    Hi I went to lodge money into my bank at a BOI machine this morning and whilst counting it it froze and said jam in system money retained before I could confirm amount what should I do now.
    Hi DD1518,

    Thanks for reaching out to us here today on Boards.ie.

    We're really sorry to hear this happened. Can we ask you to send us a PM with your full name, mobile number, the branch you were at, and how much the lodgement was for?

    We'd be happy to link in with the branch to look into this further for you.

    Many thanks,
    Richard


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