How long without service if switching from eir to Vodafone?

Crunchienut

I currently have eir home broadband and was about to switch to Vodafone however 2 different agents have told me I could be without service for 10 to 15 days pending installation. I thought as it is an existing phone line and that they would be switching me over the down time should be hours rather than days but they seem adamant.

Has anybody else experienced this kind of delay? With family working from home it is not practical to be without service for this amount of time. Thanks

dreamers75

Recently switched for buisness 0 down time.

CoBo55

Don’t go near eir at all. Let VF handle the whole thing and you’ll get a date and time to plug in the VF router.

donaghs

I switched from Virgin Media to Vodafone Fibre over a month ago. I maybe an exceptional case, but over a month later, I have no Vodafone broadband.

My virgin media service cut off finally last week. (Eir and Vodafone have the same setup so switching should be simpler from a technical perspective).

It was a series of errors. The KN technicians cancelled the first appointment. When they finally arrived 2 weeks after, they setup the Huawei Optical Fibre box, and then asked us where was the Vodafone modem? We found out that vodafone were supposed to post this out to us. After many promises of arriving "this week", it came in the post yesterday. And many hours on the phone to 1907 also.

But, the service has to be activated by Eir or whoever managed the network, and apparently this will happen tomorrow, and cannot happen a day sooner for reasons they cant explain. So lets see what happens.

Crunchienut

donaghs wrote: »

Eir and Vodafone have the same setup so switching should be simpler from a technical perspective

Thanks. You'd imagine this should be the case and this was the experience of the other posters who replied to the thread but I went back to double check with Vodafone yesterday and again got the reply:

"Actually if you'll port in, our sales team will need to get the UAN, then submit an order which will affect the service 10 to 15 business days! I wish I could assist you further."

When I asked to clarify if this meant if the actual time without either eir or Vodafone service could be 10 - 15 days the reply was:

"If you'll port in over the phone, this will be the case."

I suspect the agent is working to a script or just didn't understand what I was asking but with family working from home it's just too risky to switch.

Thanks again for all the replies

donaghs

FYI I got setup the next day, October 14th.