Last Week's Top Five Queries (28.09.2020 – 04.10.2020)

Irish Water: Jose

1. I am having problems with my shared meter, can you help me?
Please PM us with the following details and we will investigate. A member of our team will look into this for you. If they are business meters, please call us on 1850 778 778 and we will also be able to help you.
- Your name;
- The full address; &
- Your contact number.

2. I need a proof of registration, can this be emailed onto me?
We recommend emailing operations@water.ie and a member of this department will be happy o assist with this request.

3. Can you check the status of my new connection application?
If the New Connections Application is in your name, please PM us with the following details and we will be able to check for updates.
- Your name;
- The full address; 
- Your contact number; &
- Your New Connection Reference Number.

4. The sewer pipes at a house in my area are causing blockages for myself and my neighbours. Can you help?
If this matter related to a public sewer main, please send us a PM with the following details and we can assist. 
- Your name;
- The full address; &
- Your contact number
However, if this matter related to a shared sewer connection on private property, we recommend that you consult with the property owner and have a private plumbing company investigate this further.

5. Is Irish Water responsible for internal pipework and systems?
Irish Water is responsible for the public water and wastewater network. Please see this link. Pipework and systems used on private property would fall outside of our remit.
We would recommend that homeowners always abide by planning regulations and hire qualified contractors if conducting any works.