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ATM Transaction disappeared

  • 24-09-2020 3:44pm
    #1
    working from home
    Registered Users, Registered Users 2 Posts: 1 ✭


    I used my Visa Debit Card two weeks ago.  The amount was debited from my account on the 10th of September.  It appears to have disappeared from my account last Friday the 17h of September and as of today has not reappeared.  Is it normal that this would happen?


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    working from home wrote: »
    I used my Visa Debit Card two weeks ago.  The amount was debited from my account on the 10th of September.  It appears to have disappeared from my account last Friday the 17h of September and as of today has not reappeared.  Is it normal that this would happen?
    Hi there, 

    Thanks for getting in touch with us here today. Generally once a transaction has been processed on your account it will move from pending transactions or transactions in progress to Completed transactions. 

    We would recommend that you review the transactions on your account for a similar amount. Alternatively to look into this a bit further for you we would recommend that you raise this by logging into your account through the main website, select service desk and Ask a Question and one of our colleagues here will be more than happy to help with this. 

    We hope this helps and that you remain safe and well. 

    Thanks Jen


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