PC Force Restart Issues

Calvin

Hey guys,

Not sure if any of you have had this problem before but whenever I leave my PC idle when playing Destiny 2, it seems to force restart itself. Only started happening a few days ago too.

I’ve checked event viewer, nothing detailed there just saying it restarted after an unexpected error. It sometimes happens too when I leave my PC idle with only chrome/steam but that doesn’t happen too often.. The issues with Destiny 2 are consistent and happens all the time when I leave it idle. Tested Warzone too and that seems fine.

When it reboots, there’s no BSOD just a “checking disk” message.

What I’ve done so far: updated gpu drivers, malware scan, cccleaner to fix registry files.

Anyone have any ideas on what it could be? Would be greatly appreciated.

Specs:
R5 3600
MSI 2070 super x trio
16GB DDR4 3200MHz
Corsair TX650M PSU

Spear

My first thought is power supply.

It's simply interrupting the power, so the OS never catches the error. Plus the frequency of it scales with power demand.

ED E

This is where having a BMC (and thus a SEL) is so handy


Do stress testing with Furmark and Linpack/P95 but Spear is probably correct.

Calvin

Spear wrote: »

My first thought is power supply.

It's simply interrupting the power, so the OS never catches the error. Plus the frequency of it scales with power demand.

I was thinking that alright, only upgraded the whole system there in February. Warranty should cover this right? Also it doesn’t happen in other games, just Destiny 2 so it’s a bit strange.

Will run a stress test later on as per ED E.

frozenfrozen

memtest as well

Calvin

frozenfrozen wrote: »

memtest as well

Oh yes, forgot to throw in that. I already tested the RAM with the Windows memory diagnostic tool and it returned nothing.

Rob2D

PSU I would say.

A good test is to open some CAD or 3D modeling software and try to move a model around really fast or zoom in and out quickly. Should cause a spike in GPU power draw which will knock out the PSU if it is indeed the issue.

Calvin

Yeah, think it’s the PSU. Was using it again tonight and it forced reboot during normal browsing and playing games. Have RMA’d it with Corsair so hopefully won’t take too long to go through the process.

Does a PSU failing affect any other parts btw? Just so I know not to use it or to plug everything out now.

Had a quick google there and there’s a software called OCCT that can stress test my PSU too.. might give that a whack tomorrow morning before I start removing things, but only if running the stress test won’t damage other components.

Samuel T. Cogley

A PSU failing could damage other components right enough. I'd RMA it and elimiate it that way.

Calvin

Samuel T. Cogley wrote: »

A PSU failing could damage other components right enough. I'd RMA it and elimiate it that way.

Thanks. I’ll avoid doing that so. I’ll pull it all out and try the paper clip test to be certain that it’s the PSU and not the motherboard or gpu.

Samuel T. Cogley

Calvin Leong wrote: »

Thanks. I’ll avoid doing that so. I’ll pull it all out and try the paper clip test to be certain that it’s the PSU and not the motherboard or gpu.

What's a paperclip test?

Calvin

Samuel T. Cogley wrote: »

What's a paperclip test?

https://help.corsair.com/hc/en-us/articles/360025085372-How-to-Test-a-power-supply-unit

Samuel T. Cogley

Calvin Leong wrote: »

https://help.corsair.com/hc/en-us/articles/360025085372-How-to-Test-a-power-supply-unit

I'm not sure how that diagnoses anything other than the PSU is providing power to the PC.

Calvin

Samuel T. Cogley wrote: »

I'm not sure how that diagnoses anything other than the PSU is providing power to the PC.

Yeah, I’m not too sure either. Just from my own research there’s a few people recommending that, and Corsair is the brand of the PSU I have, so probably no harm in doing it for RMA purposes. I would’ve stress tested but don’t want to risk frying the rest of the components, so at least this one is just testing the PSU.

Calvin

Yeah, PSU has passed that paper clip test. Not entirely sure what to do now? Might plug the PC into onboard graphics and see if that’s any difference.

Don’t have a multimeter around either so can’t test it with that, which would probably be the defining test for the PSU.

Calvin

Ran a stress test with OCCT as I’m out of ideas, that crashed within 8 minutes, so safe to assume it’s got to be the PSU. Might call in to a local pc shop and see if they’ve a multimeter to test my PSU just to be certain.