Bad respray dispute with garage

brucky

Looking for some advice please. My car has just come back from a full respray and colour change. The respray job is poor, deep scratching in the clear coat, burn throughs on passenger side wheel arch. Sags and drips all over. I have had a few people in the trade looked over it and they all agreed that it needs a respray. I paid €4000 for the initial job (the car is fiberglass). The garage have stated that they will respray the car but I will have to wait many months as they are so busy. As a gesture of good will they are prepared to offer me €1750 to spend on the car. I went to another garage and they quoted €3k and gave me a quote itemising the work required i.e a respray. The garage that undertook the initial respray is refusing to accept that the car requires a full respray and is stating that several wings could be blown in and the car re clear coated (I don’t know how you remove clear coat and relaquer without burning through and effecting the base coat. What do you think I should do?

Eoinbmw

Solicitor!

mikeecho

Small claims court has a limit of €2k , if memory serves me right.

You'll just have to engage a solicitor and take a civil action though the district court.

Not much more you can do, if they won't play ball.

brucky

The clear coat is very deeply scratched, it won’t buff out. The garage is stating that it only needs a new coat of clear. How do you put a new coat of lacquer on the car without removing the initial clear coat? Or won’t the scratches just show through. Aren’t the clear coat and based coat inextricably linked once on the car, ie you run the real risk of burning through to the base coat in the attempt to remove the clear coat?

mk7r

The main issue you will have is if it was that bad the first time any repairs will be done fast and cheaply as it's costing them. Full refund or nothing imo

colm_mcm

The fact that they won’t rectify it for months speaks volumes.

pippip

Park outside their shop and show your car to every customer going in.