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Travel Republic

  • 18-09-2020 11:15am
    #1
    LisaJo
    Registered Users, Registered Users 2 Posts: 1 ✭


    Has anyone any advice on how I should proceed in trying to get a refund due to me from TR? No telephone service, no reply to emails, no reply to customer queries on web site. I was due to travel in June and my refund was due Aug 3rd (confirmed by email) nothing received and no idea where to go next.
    TIA for any advice or assistance.


Comments

  • #2
    JimmyChew
    Registered Users, Registered Users 2 Posts: 180 ✭✭JimmyChew


    I had a booking with them and they dealt with me quite well.

    If you go to the "My booking" section of the website or app then log a customer support request they should be responsive. they are probaly still
    snowed under but I had a good out come.

    Best of luck.


  • #3
    johnire
    Registered Users, Registered Users 2 Posts: 1,539 ✭✭✭johnire


    I had a few bookings with them and every one of them was cancelled and the small deposit I had paid was refunded and I was kept fully informed during the whole process. I found them absolutely excellent and will definitely be dealing with them again. Use the app to make contact with them.
    Best of luck!


  • #4
    John.G
    Registered Users, Registered Users 2 Posts: 3,623 ✭✭✭John.G


    I booked a hotel in January fully paid (no deposit option) and in June saw somewhere that the hotel had closed for refurbishment until I think next April, I duly informed TR and after a few emails got my last one on the 16th, the hotel booking was from Sept24 to Oct1, its interesting to note that apparently it is I who has the contract with the Hotel so will be interesting to see how this pans out, I also must state that I have dealt with TR for years with no problems.

    Reply below (Sept16).

    "Kindly note that unfortunately, we had to cancel your booking due to hotel closure.

    We are currently working with the supplier on your behalf to negotiate an exit to the contract you have with them. If we are successful, we will be in touch to confirm your refund date"

    In case you still plan to travel, you are more than welcome to book an alternative accommodation through our website.

    Best regards,


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