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Last Week's Top Five Queries 07.09.2020 to 13.09.2020

  • 14-09-2020 5:17pm
    #1
    Company Representative Posts: 174 Verified rep


    1. The sewer pipes at a house in my area are causing blockages for myself and my neighbours. Can you help?

    If this matter related to a public sewer main, please send us a PM with the following details and we can assist.

    - Your name;

    - The full address; &

    - Your contact number

    However, if this matter related to a shared sewer connection on private property, we recommend that you consult with the property owner and have a private plumbing company investigate this further.


    2. Who do I contact about a rural property seeking a new connection instead of having a well? 

    Please see here to apply for a new connection.


    3. I have low water pressure coming in from the cold kitchen tap. Can you help?

    Please send us a PM with the following information and we will be happy to help.

    - Your full name;

    - Your full address;

    - Your contact number

    - If your neighbours are affected;

    - How long this has been ongoing; &

    - If you notice any works taking place in your area


    4. I would like to build a property on the site behind a family member’s house. The only way I can get a waste and water connection to the road is to go through their garden. Can I do this for a new connection?

    This is possible; however, you will need to have a way leave agreement in place before you apply for a new connection. Once this is in place, you can apply for a new connection here.


    5. We are still waiting for our new connection to be completed. Can you assist?

    If your name is on this application, we can check the progress of this for you. Please provide the following details via PM and a member of our team will help.

    - Your full name;

    - Your full address;

    - Your contact number; and

    - Your new connection reference number.

    If the developer made the application and your name is not on it, we would recommend that you contact the developer to request an update concerning this application.


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