If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Exit fee?

banie01 · 2020-09-09 08:40:09

Hi EI team, Could I please query the exit fee on my current bill? I moved to EI with an "all-done" order complete confirmation on the 31/8/19. I moved service to a new provider earlier this week, but I note my final bill issued yesterday with the cancellation charge applied. Can this be checked please? Happy to provide AC…

09-09-2020 8:40am

#1

banie01

Registered Users, Registered Users 2 Posts: 17,281 ✭✭✭✭

Join Date: June 2007

Posts: 16785

Hi EI team,

Could I please query the exit fee on my current bill?
I moved to EI with an "all-done" order complete confirmation on the 31/8/19.

I moved service to a new provider earlier this week, but I note my final bill issued yesterday with the cancellation charge applied.

Can this be checked please?
Happy to provide AC number via PM.

0

Comments

#2 09-09-2020 8:47am

Electric Ireland: Una

Closed Accounts Posts: 1,178 ✭✭✭

Join Date: September 2015

Posts: 1165

Hi banie01,

We will look into this for you ASAP.

We have sent you a private message.

Kind regards,
Una

0