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No 5g on Moto g 5g plus!

  • 02-09-2020 5:00pm
    #1
    Setanta69
    Registered Users, Registered Users 2 Posts: 1 ✭


    I've just bought a Moto g 5g plus and changed my mobile plan to one that has 5g. I also live in a 5g area but still an only getting 4g+ on the phone.
    When I go into mobile settings, I'm only offered 2, 3 and 4g as preferred network setting options!
    Any ideas?


Comments

  • #2
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 85,543 ✭✭✭✭Atlantic Dawn
    GDY151


    Do you have a 5G enabled plan? You will need to be on a 5G plan to access it.


  • #3
    deravarra
    Registered Users, Registered Users 2 Posts: 1,932 ✭✭✭deravarra


    Atlantic Dawn wrote: »
    Do you have a 5G enabled plan? You will need to be on a 5G plan to access it.
    Setanta69 wrote: »
    and changed my mobile plan to one that has 5g.?

    I'd say that's a yes


  • #4
    Charles Babbage
    Registered Users, Registered Users 2 Posts: 6,257 ✭✭✭Charles Babbage


    When you changed your plan did you get a new SIM card?


  • #5
    bobbyy gee
    Banned (with Prison Access) Posts: 1,306 ✭✭✭bobbyy gee


    Moto has bad anthenna even 4 4g
    Find your 5g tower and see how close you need to be just because the advertise 5g they might not have it call the provider and ask what phone settings


  • #6
    markest
    Registered Users, Registered Users 2 Posts: 277 ✭✭markest


    From a thread elsewhere, not guaranteeing it works though:

    Guide: 5G on three UK for moto G 5G plus
    Go to phone and call *#*#4636#*#*

    Click phone info and set "Set preferred network type" to "NR/LTE/GSM/WCDMA".

    Obviously no warranty provided and you do this at your own risk but for me that enabled 5G on three UK.


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