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Last Week's Top Five Queries (24.08.2020 - 30.08.2020)

Irish Water: Louise · 2020-09-02 15:34:00

1. What type of map is acceptable for a new connection application? We require the following maps for your new connection application: - A location map with the site boundary outlined in red (scale 1:2500) - A layout map (scale 1:500) Samples of the maps required can be found here. 2. I cannot move into my new home until…

02-09-2020 3:34pm

#1

Irish Water: Louise

Company Representative Posts: 174 Verified rep ✭

Join Date: May 2017

Posts: 151

1. What type of map is acceptable for a new connection application?

We require the following maps for your new connection application:

- A location map with the site boundary outlined in red (scale 1:2500)

- A layout map (scale 1:500)

Samples of the maps required can be found here.

2. I cannot move into my new home until Irish Water complete a new connection to the mains. Can you please advise?

If your name is on this application, we can check the progress of this for you. Please provide the following details via PM and a member of our team will help.

- Your full name;

- Your full address;

- Your contact number; &

- Your new connection reference number.

If the developer made the application and your name is not on it, we would recommend that you contact the developer to request an update concerning this application.

3. Our water tastes and smells of dirt, can you advise?

If supply to your cold kitchen tap is affected, please PM us with the following details.

- Your full name;

- Your full address (including County & Eircode);

- Your contact number; &

- If your neighbours are affected

4. There is a public main running through a house which I have purchased, and I want to extend my property. Is this permitted?

Sewer and drainage connections fall under the remit of the individual landowner and may be moved in line with building regulations. However, the exception to this rule is if there is a public main running through the property under the remit of Irish Water. You should have a Way Leave Agreement and the relevant documentation should have been received along with the deed of the property. Queries in relation to the diversions of public mains on private property can be directed to diversions@water.ie and our Diversions Team will be able to assist you further.

5. If I turn off mains water, will there still be water in hot water tap?

As the water in the hot tap comes from the tank in the attic, you should still have hot water once you turn off your mains water supply. If you have any concerns regarding your internal pipe work, please contact a plumbing company for further advice.

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