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Elderly Faher Moving from VF broadband to EIR or Sky etc

  • 28-08-2020 10:09am
    #1
    kennedmc
    Registered Users, Registered Users 2 Posts: 116 ✭✭


    I'm a bit confused here....

    I was helping my father switch from VF to EIR via bonkers. VF said they would cut him off immediately (as a favour) which they did.

    EIR rang him up and said there is problem with your line....VF need to reconnet you line etc. (Why would they need to do that?)

    (He doesn't really understand what they said and I wasn't there to listen). THey had an EIRCOM landline for years at that address

    Doesn't seem to make sense to me - can anyone shed any light on this please?


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    You should switch in place. Cancelling the service just makes a mess of things. Ask the new provider to start from scratch, they can do this.


  • #3
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Check here and elsewhere regarding horrific stories about eir customer service.

    It's simply the worst in the world.


  • #4
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    I am just off the phone to Comreg about Eir. They are the biggest shower of arseholes know to man.


    Trying to send equipment back to them, but they are a communications company that does not communicate.


  • #5
    kennedmc
    Registered Users, Registered Users 2 Posts: 116 ✭✭kennedmc


    cheers all. ACtually going with Sky in the end so looks like he will be setup with a decent deal.


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