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Text to confirm payment not arriving

  • 28-08-2020 8:16am
    #1
    frash
    Registered Users, Registered Users 2 Posts: 2,594 ✭✭✭


    Hi there,
    Twice now I've tried to use my BOI MasterCard Credit Card to buy something online and I get to the screen to enter in the text from BOI but the SMS never arrives & then I have to cancel & use a different (non BOI) card.
    Can someone please contact me to sort this out?
    You have my phone number correct on the screen.
    Thanks,
    Frank


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    frash wrote: »
    Hi there,
    Twice now I've tried to use my BOI MasterCard Credit Card to buy something online and I get to the screen to enter in the text from BOI but the SMS never arrives & then I have to cancel & use a different (non BOI) card.
    Can someone please contact me to sort this out?
    You have my phone number correct on the screen.
    Thanks,
    Frank
    Hi frash, 

    Thanks for getting in touch with us here today. 

    From your post it appears that your mobile number may need to be updated for receiving verified by Visa or 3D secure texts. To ensure that you this is amended as soon as possible for you we would recommend that you contact our dedicated verified by visa team on 0818 200 370 and one of our colleagues here will be more than happy to help with this. 

    For security reasons we do not have account access here on Boards, However we do hope this information helps and that you remain safe and well. 

    Thanks Jen


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