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Ebay purchase - Paypal/ Faulty goods

  • 25-08-2020 5:40am
    #1
    rock22
    Registered Users, Registered Users 2 Posts: 1,723 ✭✭✭


    I am looking fore a little advice here
    I purchased a machine tool , about €800, in March this year . The item was shipped from Czech republic and i assume the seller is located there. The machine tool was made in China, I think, it has now stopped working , after only being used about 20 times.

    While i did get a response from the seller initially, there is now silence and i am getting no replies to my messages on ebay. My problem is even getting parts to fix the tool as i know of no other supplier.


    I wonder if anyone knows if I have any options with Paypal or my bank?

    Thanks for any help


Comments

  • #2
    Gooey Looey
    Closed Accounts Posts: 1,297 ✭✭✭Gooey Looey


    rock22 wrote: »
    I am looking fore a little advice here
    I purchased a machine tool , about €800, in March this year . The item was shipped from Czech republic and i assume the seller is located there. The machine tool was made in China, I think, it has now stopped working , after only being used about 20 times.

    While i did get a response from the seller initially, there is now silence and i am getting no replies to my messages on ebay. My problem is even getting parts to fix the tool as i know of no other supplier.


    I wonder if anyone knows if I have any options with Paypal or my bank?

    Thanks for any help

    Open a ticket with PayPal, they'll soon respond as PayPal can reverse the transaction is up to them to fix the situation once PayPal act.


  • #3
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Most machine tools are made in China. Can't see why that is any issue at all.


    Have you brought it to anyone to get an opinion on what is wrong?


  • #4
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,782 ✭✭✭Xterminator


    was it new?


  • #5
    rock22
    Registered Users, Registered Users 2 Posts: 1,723 ✭✭✭rock22


    Thanks Gooey Looey, OmegaGene, for that advice, I will raise it with PayPal if the seller fails to respond by end of week.

    Darc19, I have no problem that it was made in China, I mentioned only because if the purchase is deemed to have been made from a China based seller rather than a seller in EU then I might not have EU consumer protection. The item is a small lathe but weighs over 80 kgs so not too easy to bring to anyone.

    Xterminator, yes brand new.

    Thanks you all for your replies, it is most helpful.


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