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Charge Back

Dublin Spur · 2020-08-17 15:27:15

do you have contact details (email or phone number) for your charge back team ? thanks

17-08-2020 3:27pm

#1

Dublin Spur

Registered Users, Registered Users 2 Posts: 3,317 ✭✭✭

Join Date: September 2006

Posts: 2974

do you have contact details (email or phone number) for your charge back team ?

thanks

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Comments

#2 18-08-2020 10:10am

Bank of Ireland: Richard F

Closed Accounts Posts: 483 ✭✭

Join Date: November 2019

Posts: 483

Hi Dublin Spur,

Thanks for reaching out to us here today on Boards.ie.

If you have submitted a Chargeback request, you can certainly request an update on this by logging in on 365online.com and selecting "service desk" > "ask a question". One of our colleagues will be happy to provide you with an update on this.

Just to mention, under Visa/Mastercard rules, a merchant would have 45 days to respond to a chargeback query.

We hope this helps. Feel free to get back in touch if we can help any further.

Thanks,
Richard

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