Moving from eir to Vodafone

Tom Mann Centuria

Going to make the move, currently paying just shy of sixty a month for eir 150mb, and Vodafone have a deal at the moment for 12 months of 1gb @ 40 euro.

My question is do I need to go through the nauseating mission of trying to contact eir to cancel (well out of contract by now) or will Vodafone do it automatically?

Dread ever having to ring them.

greasepalm

Think Vodafone can port your details across.Unsure about 30 day notice if that applies.Have you rechecked your location is setup for BB?

Tom Mann Centuria

greasepalm wrote: »

Think Vodafone can port your details across.Unsure about 30 day notice if that applies.Have you rechecked your location is setup for BB?

I'm on fibre to the home, and Vodafone says I can get Vodafone 1gb eir. So good to go from that.

greasepalm

https://switcher.ie/broadband/guides/switching-broadband/switching-broadband-providers/

Fibre is handy.

okidoki987

Tom Mann Centuria wrote: »

Going to make the move, currently paying just shy of sixty a month for eir 150mb, and Vodafone have a deal at the moment for 12 months of 1gb @ 40 euro.

My question is do I need to go through the nauseating mission of trying to contact eir to cancel (well out of contract by now) or will Vodafone do it automatically?

Dread ever having to ring them.

You can get 1GB for €30 a month for 12 months on Vodafone is you order it online according to their website.

Vodafone will do the work for you.

Shanotheslayer

Vodafone can port you over without you having to contact Eir. Is it on the Openeir Network or Siro?

Tom Mann Centuria

Shanotheslayer wrote: »

Vodafone can port you over without you having to contact Eir. Is it on the Openeir Network or Siro?

Openeir I think. It's eir on the options it says I can get on the Vodafone site. I have eir fibre to the home at present.

Tom Mann Centuria

Amusingly, after I started this thread, and signed up to Vodafone, and they took my first month's payment I have progressed precisely nowhere. I've not been bothered because i still have my current broadband but it's laughable really. Asked for my money back now, which I think is fair enough.

fmannix10

Tom Mann Centuria wrote: »

Amusingly, after I started this thread, and signed up to Vodafone, and they took my first month's payment I have progressed precisely nowhere. I've not been bothered because i still have my current broadband but it's laughable really. Asked for my money back now, which I think is fair enough.

Any update on what happend with your order?

Friend of mine placed an order a month ago too and they haven't done anything yet either. He called them the other day and spent 2 hours waiting to speak to someone and got transferred a bunch of times. In the end they said they would have to contact some technical team bla bla but said they would sort it. He still has no update as far as I know. I didn't think customer service could get any worse than eir but there you go. Vodafone have done it.

I myself was planning to switch to Vodafone too but I managed to renew my eir 1Gb service for €53.98 a month for 24 months after threatening to cancel.

Tom Mann Centuria

fmannix10 wrote: »

Any update on what happend with your order?

Friend of mine placed an order a month ago too and they haven't done anything yet either. He called them the other day and spent 2 hours waiting to speak to someone and got transferred a bunch of times. In the end they said they would have to contact some technical team bla bla but said they would sort it. He still has no update as far as I know. I didn't think customer service could get any worse than eir but there you go. Vodafone have done it.

I myself was planning to switch to Vodafone too but I managed to renew my eir 1Gb service for €53.98 a month for 24 months after threatening to cancel.

I got an email saying there would be an engineer show up between 9 and 12 of the morning I got the email. Of course they didn't show. So I got onto their customer support who, after a week said it was an IT problem and they'd forwarded the issue. Then updates saying there was no updates, so after virtually a month I said I wanted to cancel (though I don't actually have anything to cancel). Was supposed to get a call from the cancellation team today, you can probably guess the rest.


I'm going to see if I can get that deal with eir next day I'm off. I'm still with them, and long out of contract so hopefully it'll be straightforward, but I won't hold my breath.

fmannix10

Tom Mann Centuria wrote: »

I got an email saying there would be an engineer show up between 9 and 12 of the morning I got the email. Of course they didn't show. So I got onto their customer support who, after a week said it was an IT problem and they'd forwarded the issue. Then updates saying there was no updates, so after virtually a month I said I wanted to cancel (though I don't actually have anything to cancel). Was supposed to get a call from the cancellation team today, you can probably guess the rest.


I'm going to see if I can get that deal with eir next day I'm off. I'm still with them, and long out of contract so hopefully it'll be straightforward, but I won't hold my breath.

That's appalling service. Definitely try with eir once you get that order cancelled. They might not offer it to you straight away. I think only loyalty/cancellation guys can do it. First time I tried I spent the standard 30 to 40 minutes on hold and the guy offered me €67 or €69 a month on 2 year contract (cant remember which), I declined and they got cancellation team to call me. Got a text 3 days later saying they couldn't reach me even though i never missed a call. The text said to call loyalty team on 1800924409. I called that number and surprisingly this time only waited 5 minutes on hold and finally got the better offer.

patsyrockem

fmannix10 wrote: »

That's appalling service. Definitely try with eir once you get that order cancelled. They might not offer it to you straight away. I think only loyalty/cancellation guys can do it. First time I tried I spent the standard 30 to 40 minutes on hold and the guy offered me €67 or €69 a month on 2 year contract (cant remember which), I declined and they got cancellation team to call me. Got a text 3 days later saying they couldn't reach me even though i never missed a call. The text said to call loyalty team on 1800924409. I called that number and surprisingly this time only waited 5 minutes on hold and finally got the better offer.

Hi there, my Eir broadband has been deteriorating over a long period and is now virtually useless (2.6mbps) and outdated. Other half is working from home and constantly frustrated with it. I am finally going to do something about it.
I have been paying rent for a landline that we don't use anymore, landline & broadband is costing 140eu every 2 months. If I could get better broadband I might stay with Eir but I want to get rid of the landline. I might try to cancel like you did and see what they come back with. You cannot write to them to terminate as they are all working from home 🙄 I had visions of spending days on the phone but am after getting some encouragement from your experience.
People living 50 yards down the road have e fibre but my address is showing up as not available. I'm sure if I could talk to a technician I might be able to get sorted, but our local technician retired last year. If anyone has any advice for me on what I'm sure will be a long journey, I would be very grateful.

THEFRIDGE

Very interested to hear how people got on. We are on 100mb with Eir but want to switch to siro with vodafone . Pure telecom also doing it but never heard of them.

Will I need to contact Eir to cancel or will vodafone do it ?

Aato

Cancelled Eir 300mbps old plan last week and I signed up to Vodafone 1000mbps through their online chat. To my surprise everything was so easy and went so smoothly. About an hour after the online chat I received confirmation message and also the date which is Monday 21st for installation which was super quick turnaround.

Had to ring Eir to cancel as Vodafone apparently can't do it for you anymore. Hoping everything goes smooth on Monday and that will be it!

Tom Mann Centuria

Aato wrote: »

Cancelled Eir 300mbps old plan last week and I signed up to Vodafone 1000mbps through their online chat. To my surprise everything was so easy and went so smoothly. About an hour after the online chat I received confirmation message and also the date which is Monday 21st for installation which was super quick turnaround.

Had to ring Eir to cancel as Vodafone apparently can't do it for you anymore. Hoping everything goes smooth on Monday and that will be it!

The confirmation email and installation date was as far as I got, but hopefully it'll be more straightforward for you.

THEFRIDGE

Aato wrote: »

Cancelled Eir 300mbps old plan last week and I signed up to Vodafone 1000mbps through their online chat. To my surprise everything was so easy and went so smoothly. About an hour after the online chat I received confirmation message and also the date which is Monday 21st for installation which was super quick turnaround.

Had to ring Eir to cancel as Vodafone apparently can't do it for you anymore. Hoping everything goes smooth on Monday and that will be it!

Great to hear, would you mind posting an update after the installation ?

donaghs

Aato wrote: »

Cancelled Eir 300mbps old plan last week and I signed up to Vodafone 1000mbps through their online chat. To my surprise everything was so easy and went so smoothly. About an hour after the online chat I received confirmation message and also the date which is Monday 21st for installation which was super quick turnaround.

Had to ring Eir to cancel as Vodafone apparently can't do it for you anymore. Hoping everything goes smooth on Monday and that will be it!

Now try getting support from 1907 though! It looks like customer service is shocking across the board.

Aato

Yeah I'd imagine all ISP's get complaints across the board, I will post an update how installation goes although there shouldn't be much to it as ftth line is already in place.

To be honest I read these forums before I had ftth and the one company that stood out was Eir for how bad their customer service etc is but having had Eir for the past year I can't say I had a problem with them at all. Service never had 1 issue which is probably why I've never had to contact them to resolve anything and experience their customer service. Only reason I'm switching is because Vodafone 40 euro per month for 1000mb is unbeatable at the minute.

Aato

So guy arrived this morning at 9:10am and was done within 10 minutes. Got the gigabox too I was worried they would supply an older or worse router.

alec76

Eir got probably the worst Customer Care across the board, at the same time they got Premium broadband Network .
Vodafone would be the worst company to switch IMO.
IT is heavily congested Network , using cheapest third party for interconnect , you'll sign for 1gigabit and be happy to get 100mbit in some parts of the country.

Aato

alec76 wrote: »

Eir got probably the worst Customer Care across the board, at the same time they got Premium broadband Network .
Vodafone would be the worst company to switch IMO.
IT is heavily congested Network , using cheapest third party for interconnect , you'll sign for 1gigabit and be happy to get 100mbit in some parts of the country.

I have 600mbps on mobile WiFi at the minute is that good or bad for wifi

THEFRIDGE

Aato wrote: »

I have 600mbps on mobile WiFi at the minute is that good or bad for wifi

Unreal speeds.. Sold me gonna pull the trigger tomorrow. Just the thoughts of having to deal with eir.

Aato

THEFRIDGE wrote: »

Unreal speeds.. Sold me gonna pull the trigger tomorrow. Just the thoughts of having to deal with eir.

I have nothing bad to say about Vodafone but I know its early days yet. I can safely say though the whole process of signing up even over online chat was simple and straight forward and not to mention how quick I got an installation date.

Notmything

I find Vodafone hit n miss on the phone but their Twitter team is good if you've an issue.

I have SIRO and my contract just ended, lots of calls but no joy with any discount to stay with them so I gave them 30 days notice to cancel.

Chanced my arm with them on twitter and they sorted me out fairly quickly.

Masala

Notmything wrote: »

I find Vodafone hit n miss on the phone but their Twitter team is good if you've an issue.

I have SIRO and my contract just ended, lots of calls but no joy with any discount to stay with them so I gave them 30 days notice to cancel.

Chanced my arm with them on twitter and they sorted me out fairly quickly.

As a matter of interest.... why consider quoting them if they on Siro. I presume they the only used on the Siro and so you would only be moving to a drop in speeds from others !

pizzahead77

Masala wrote: »

As a matter of interest.... why consider quoting them if they on Siro. I presume they the only used on the Siro and so you would only be moving to a drop in speeds from others !

There are a number of other providers available on the SIRO network as well

donaghs

Notmything wrote: »

I find Vodafone hit n miss on the phone but their Twitter team is good if you've an issue.

I have SIRO and my contract just ended, lots of calls but no joy with any discount to stay with them so I gave them 30 days notice to cancel.

Chanced my arm with them on twitter and they sorted me out fairly quickly.

Shouldn't have to sign up for a social media platform, especially one that's not even in the top 5 subscribers globally.
(Twitter appears ubiquitous in the news, because of celebs on it, and the amount of toxic "newsworthy" commentary it generates).

Tom Mann Centuria

I think I must have angered the telecom god's, because after 3 phone calls totalling (mostly on hold) nearly 2 hours, and 3 different people, the cheapest Eir will give me is 67 euro a month on a year contract for gigabit internet. That's after being a customer for over ten years, funny old world.

So who's next, Sky maybe?

Tom Mann Centuria

Got the Eir 1gig deal after they rang today. Why the fupp do they make it such a rigmarole. Could have saved their employees time on the phone for actual issues if they had cut out all the bullplop.

alec76

Tom Mann Centuria wrote: »

Got the Eir 1gig deal after they rang today.

I’ve got it for €54.99 , 24 months contract, had their 300 mbps package before. I think some people managed to get 1Gb for €37 from Eir , toss of a coin really.

Skidfingers

What is Vodafone broadband like in rural areas? Would they be at least the same speeds you’d be getting with phone mobile data?

I can get 4G at home and it’s with about 10mbs download speed and it’s a good speed. I’d be happy with at least this speed with broadband

Edit: currently with Sky , says we’re getting 6mbs download speed but literally it’s useless as nothing loads with it, and if it does it takes like 30 seconds