Post charge for returned goods

duffysfarm

Wife bought some trampoline parts at beginning of summer online. Main part which was the net never came. Two months later wife contacted supplier and he said still out of stock and he agreed to take back goods that had been delivered. Note these had never been opened. He called to say he was going to charge for postage and refund the difference. Still hasnt made the refund and i have told my wife to contact bank to do a chargeback. Thing that bugs me is the charge for postage, i mean we also have a postsge cost and no one is offering to pay it

silver2020

Illegal under distance selling regulations not to refund the delivery fee and as the full delivery had not been made, your cooling off period has not ended.
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

"Your refund must include any shipping charges you paid when you made your purchase."

Dublinandy3

Always try to pay with PayPal if possible. They refund 12 times a year return postage costs.

Obviously your seller shouldn’t charge you but I’m talking about the cost to send back.