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New App

  • 01-08-2020 7:02pm
    #1
    RunnerDub
    Registered Users, Registered Users 2 Posts: 90 ✭✭


    Hi BOI

    I am locked of your new app after 3 atempts to enter MY PASSWORD, bloody app is a piece of junk. Over 35 years a customer. Time to move.


Comments

  • #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    Hi There,

    Thanks for getting in touch with us here today. We are very sorry to hear that you are experiencing difficulty with trying to log into your account. We would recommend that you delete the app and reinstall this on your device. If you are continuing to experience difficulty with accessing the app please call our mobile migration team on 0818 200 362 and one of our colleagues here will be more than happy to help.

    Please be advised that the team is available Monday to Friday from 9am to 5pm we hope this helps and that you remain safe and well during this time.

    Thanks Jen


  • #3
    RunnerDub
    Registered Users, Registered Users 2 Posts: 90 ✭✭RunnerDub


    Hi Jennifer

    I am able to login on the web, but am locked out of app. I have deleted and reinstalled. I dont have aceess to 0818 number. Can you DM me to resolve?

    Thanks
    Jos


  • #4
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    Hi Jos,

    thanks for getting back to us here. In this instance for security reasons a call would be necessary to the team to help resolve this for you. The team are available on our Freephone number 1800 946 156 or 0035314044000. Please be assured that our colleagues here will be happy to look into this and hep resolve.

    We hope this helps.

    Thanks Jen


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