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Payment problems

  • 30-07-2020 11:48am
    #1
    [Deleted User]
    Posts: 0 ✭


    Hi, I've tried to pay multiple times for an order on the Irish site. But I keep getting the following error "The Authorisation has been declined by the bank. Please try a different card.".


    This isn't a card error, tried with Bank of Ireland card and revolut, both get the error.


Comments

  • #2
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    Deleted User wrote: »
    Hi, I've tried to pay multiple times for an order on the Irish site. But I keep getting the following error "The Authorisation has been declined by the bank. Please try a different card.".


    This isn't a card error, tried with Bank of Ireland card and revolut, both get the error.
    Hi ProtonMike.

    Very strange as we are still getting orders in via our website and have had a decent amount already today.

    Did you perhaps check with your bank as they should be able to tell you why it was declined.
    Is it possible that you are not filling in all the required fields like CVV number and also completing the verified by visa/3D secure if it pops up?

    What product is it that you are trying to order?

    Let me know your thoughts.

    Kenny.


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Won't have a chance to check with bank today unfortunately. So with my BOI card I got the text and filled in the number for authentication. With Revolut, the app popped up requesting confirmation and it confirmed. So it's pretty weird. I'm looking at getting a Sonos Beam.


  • #4
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    Deleted User wrote: »
    Won't have a chance to check with bank today unfortunately. So with my BOI card I got the text and filled in the number for authentication. With Revolut, the app popped up requesting confirmation and it confirmed. So it's pretty weird. I'm looking at getting a Sonos Beam.
    Very Strange Protonmike.

    I take it its the White version as the Black is currently showing as not available to purchase online. This will change later today as another batch has now landed with our main warehouse.

    I don't get a lot of other information at our end if a transaction fails as its all automated.

    Let me know your thouhgts.

    Kenny.


  • #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Will try phone payment to see if that'll go through I think. Tried from multiple browsers on off chance it was a glitch.


  • #6
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    Deleted User wrote: »
    Will try phone payment to see if that'll go through I think. Tried from multiple browsers on off chance it was a glitch.
    Hi ProtonMike.

    I'll drop you a PM.

    Kenny.


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  • #7
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Payment went through fine over the phone. Thanks for the help.


  • #8
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    Deleted User wrote: »
    Payment went through fine over the phone. Thanks for the help.
    No problem at all ProtonMike :) 

    Thanks for the order.

    Kenny.


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