North Face coat

torrevieja

I bought a coat last may though a shop for north face , only wore it recently and wore it twice since then but the coat is not waterproof and you sweat it in it,

What are my rights at this time please

XsApollo

A year old coat?
Doubt you have any rights to be honest.

L1011

Realistically none worth the effort.

You sweat in nearly all of those heavy jackets - its July, not December. Was it actually sold as waterproof?

torrevieja

XsApollo wrote: »

A year old coat?
Doubt you have any rights to be honest.

Were are u getting a year 3 months ago yes was suppose to be water proof

BeardySi

Was it sole as waterproof or breathable? Just because it's North Face doesn't automatically make it either.

Is it genuine? There's a lot of knockoff North Face stuff out there in shops...

Bikerman2019

torrevieja wrote: »

Were are u getting a year 3 months ago yes was suppose to be water proof

You said last May, that makes us think it was last year. If you said you bought it in May, then that is different.

torrevieja

Bikerman2019 wrote: »

You said last May, that makes us think it was last year. If you said you bought it in May, then that is different.

Seriously I think your in lockdown too long

torrevieja

BeardySi wrote: »

Was it sole as waterproof or breathable? Just because it's North Face doesn't automatically make it either.

Is it genuine? There's a lot of knockoff North Face stuff out there in shops...

I bought it from 53 degrees north

Darc19

Check the labels. Unless it says the precise word "waterproof" you will have no comeback.

And there are limits to waterproof levels too. Check the model online and see what is said.

L1011

torrevieja wrote: »

Seriously I think your in lockdown too long

I would also interpret "last May" to mean May 2019. May 2020 is still just May.... anyway, its still pushing it to bring it back unless it is very specifically marketed as waterproof.

torrevieja

L1011 wrote: »

I would also interpret "last May" to mean May 2019. May 2020 is still just May.... anyway, its still pushing it to bring it back unless it is very specifically marketed as waterproof.

Well u learn something every day

unhappys10

Post the coat name and we could say more.

faolteam

L1011 wrote: »

I would also interpret "last May" to mean May 2019. May 2020 is still just May.... anyway, its still pushing it to bring it back unless it is very specifically marketed as waterproof.

I had a similar issue roughly same time frame I got my money back all sorted

I would have to disagree on that ""something that is 3 months old should not be considered as last "" 🀭

torrevieja

https://www.53degreesnorth.ie/the-north-face-mens-quest-jacket-ss20.html

XsApollo

torrevieja wrote: »

Were are u getting a year 3 months ago yes was suppose to be water proof

Ah ok last may I presumed last year my bad.

unhappys10

torrevieja wrote: »

https://www.53degreesnorth.ie/the-north-face-mens-quest-jacket-ss20.html

As soon as I saw the price I knew it wouldn't be water proof.
States its water repellant. Even says you won't get TOO hot and sweaty.

L1011

torrevieja wrote: »

https://www.53degreesnorth.ie/the-north-face-mens-quest-jacket-ss20.html

So 53DN don't say its waterproof on their website; but North Face do.

You can attempt to go back and ask for a refund/different replacement product but 53DN may point to them saying water repellant, not water proof and its not dear enough to make small claims worth the time even if success was guaranteed.

unhappys10

L1011 wrote: »

So 53DN don't say its waterproof on their website; but North Face do.

Strange they have a different description. Even Google gives the description as water proof.

Is it letting in water or are you sweating a lot in it?

Oafley Jones

unhappys10 wrote: »

As soon as I saw the price I knew it wouldn't be water proof.
States its water repellant. Even says you won't get TOO hot and sweaty.

Water repellent refers to the coating. The dry vent is meant to be waterproof as well, but it ain’t great Stuff at all. I’ve had one or two of them. In comparison even a two layer goretex with a dwr finish would be far, far better product, but It’d be twice the price. Goretex is also way more breathable.

torrevieja

unhappys10 wrote: »

Strange they have a different description. Even Google gives the description as water proof.

Is it letting in water or are you sweating a lot in it?

Thanks folks well if I go for a walk in wet from rain and if it's dry I'm sweating surely the sweating would not happen

It was originally 110 , I'm getting different conflicts too one says it is the other no

Oafley Jones

torrevieja wrote: »

Thanks folks well if I go for a walk in wet from rain and if it's dry I'm sweating surely the sweating would not happen

It was originally 110 , I'm getting different conflicts too one says it is the other no

Cheap waterproof material isn’t breathable. Having said that, I’ve a apex flex three layer Goretex and you’ll still need to open the side vents to stop sweating. You could spend 600 euro on an arcteryx and still have the same problem.

micar

Bikerman2019 wrote: »

You said last May, that makes us think it was last year. If you said you bought it in May, then that is different.

No it doesn't

Last May is the most recent May.

If I said last January, I'd mean Jan 2020 not Jan 2019.

L1011

micar wrote: »

No it doesn't

Last May is the most recent May.

If I said last January, I'd mean Jan 2020 not Jan 2019.

As we've already seen on the thread there is quite a split in what people interpret it as. And its not relevant anyway.

coylemj

Oafley Jones wrote: »

Cheap waterproof material isn’t breathable.

+1 A cheap raincoat you buy in Penney’s will probably be waterproof but you’ll almost certainly sweat in it. I think a lot of people are confusing ‘waterproof’ (keeps you dry in a shower) with the feature the OP feels is missing which is ‘water permeable’ i.e. allows water vapour to pass out through the fabric.

Funny enough, I thought I had the same problem as the OP a while back. I bought a different model coat in the NF outlet shop in Kildare Village and for several weeks, I thought it was fake merchandise because I was in a sweat every time I wore it. This was a ‘reduced’ price coat which cost about €85 so I was none too pleased but it seems ok to wear now, maybe my body needed time to make the adjustment?

BettePorter

micar wrote: »

No it doesn't

Last May is the most recent May.

If I said last January, I'd mean Jan 2020 not Jan 2019.

It's not right or wrong though. It's just the way you interpret it. Today is Saturday, if I said l did something last Thursday ...I would mean Thursday of last week. Not the day before yesterday . Likewise last June is technically 4 weeks ago but to me it would mean 13 months ago. it's just an irish thing I think.

Sam Hain

torrevieja wrote: »

Thanks folks well if I go for a walk in wet from rain and if it's dry I'm sweating surely the sweating would not happen

It was originally 110 , I'm getting different conflicts too one says it is the other no

Its a garment for the uncouth, you're better off rid of it. Buy yourself a nice debonair mackintosh instead.

Darc19

coylemj wrote: »

Funny enough, I thought I had the same problem as the OP a while back. I bought a different model coat in the NF outlet shop in Kildare Village and for several weeks, I thought it was fake merchandise because I was in a sweat every time I wore it.

Can't really see a company owned store selling "fake" merchandise. Btw same company owns Timberland, Vans and others https://www.vfc.com/brands

L1011

There is a trend of 'outlet grade' product, because there's far more outlet stores now than their original purpose (shifting overstock) could support. See also the Sports Direct-grade for their non-owned brands (Calvin Klein and Adidas are particularly poor compared to their own stores). But 53DN would be a main-stream retailer so even if there is outlet-grade North Face they are unlikely to sell it.

Discodog

Most of the named brands don't properly specify the levels of waterproofing or breathability.

For waterproofing 2000 is ok 5000 pretty good 7000 bombproof.

corks finest

Discodog wrote: »

Most of the named brands don't properly specify the levels of waterproofing or breathability.

For waterproofing 2000 is ok 5000 pretty good 7000 bombproof.

I disagree, bought Berghaus and mountain warehouse last year and another from great outdoors all specified exactly what level of waterproofing, breathability etc, otherwise I wouldn't have purchased

Darc19

L1011 wrote: »

There is a trend of 'outlet grade' product, because there's far more outlet stores now than their original purpose (shifting overstock) could support. See also the Sports Direct-grade for their non-owned brands (Calvin Klein and Adidas are particularly poor compared to their own stores). But 53DN would be a main-stream retailer so even if there is outlet-grade North Face they are unlikely to sell it.

In the USA many items are "made for outlet" and you will always see "compare to" prices. Products may be made from lower quality fabric, less packaging and limited range.

In Europe that is not permitted unless you state clearly that it is "made for outlet". Any items in an outlet store must be of comparable quality to a regular store.

But it was never about unsold stock except possibly in the early days. It's "previous season designs" that the outlet model works on. So the designing cost and fancy packaging and marketing costs are stripped out along with some margin.

So in terms of the post here, it wouldn't matter whether it was bought in an outlet store or regular stockist, the quality of the physical product will be identical and the same consumer rights apply.

L1011

Darc19 wrote: »

In Europe that is not permitted unless you state clearly that it is "made for outlet". Any items in an outlet store must be of comparable quality to a regular store.

Easily circumvented by having different model names, though. If there is no equivalent product you can't compare quality.

Anyway, in this case the OP bought it in a mainstream store so there is zero chance of this.

daheff

L1011 wrote: »

I would also interpret "last May" to mean May 2019. May 2020 is still just May.... anyway, its still pushing it to bring it back unless it is very specifically marketed as waterproof.

I wouldn't....and neither would a lot of people...but lots would. Its a very loose term these days.

Last meaning most recent in time would be the previous may to today.


similarly see the same with next. If I said next saturday...do i mean saturday of this week (1st aug ) or sat of the week after (8th aug).

In my case i mean 1st aug. Some people take it as 8th aug (my wife for one!)

Grolschevik

daheff wrote: »

I wouldn't....and neither would a lot of people...but lots would. Its a very loose term these days.

Last meaning most recent in time would be the previous may to today.


similarly see the same with next. If I said next saturday...do i mean saturday of this week (1st aug ) or sat of the week after (8th aug).

In my case i mean 1st aug. Some people take it as 8th aug (my wife for one!)

Saturday of this week (1st aug ) = this Saturday

Sat of the week after (8th aug). = next Saturday :pac:

Hubertj

torrevieja wrote: »

https://www.53degreesnorth.ie/the-north-face-mens-quest-jacket-ss20.html

I believe there is a difference between water repellent, your jacket, and waterproof.

torrevieja

To all the Doubters out there I Got Reimbursed and a new jacket

So folks don't be afraid to complain sometimes people try to put u off 🀔🀭😉

Xterminator

Its good you got refunded.

But dont mistake your consumer rights and good customer service. they are 2 different things.

torrevieja

Xterminator wrote: »

Its good you got refunded.

But dont mistake your consumer rights and good customer service. they are 2 different things.

da

They actually Apologised for the Customer Service and that i was left in tehe Dark for so long

SuperS54

torrevieja wrote: »

To all the Doubters out there I Got Reimbursed and a new jacket

They refunded your money and gave you a new jacket?