Car not serviced as promised

Daz_

Looking for some advice please .
Traded in our car for a new 2nd hand car with a SIMI dealer.
Was promised that car would be fully serviced with whatever was needed .
Now have the car and following checks can see that the Air filter and oil definitely not even Changed. Can assume cabin filter , fuel filter and oil filter likewise .

Would it be worth getting onto SIMI about this? They have lied through their teeth so really am considering canceling the deal .

Any advice welcome , thanks

colm_mcm

When will you be collecting/paying for the car?

Do you know from the records when it was serviced before now?

Daz_

colm_mcm wrote: »

When will you be collecting/paying for the car?

Do you know when it was last serviced?

I have the car , trade in completed etc .
Last done a year ago

colm_mcm

colm_mcm wrote: »

When will you be collecting/paying for the car?

Do you know from the records when it was serviced before now?

They said they have it already.

colm_mcm

Daz_ wrote: »

I have the car , trade in completed etc .
Last done a year ago

Very unlikely you can just hand the car back.
Do you know when it’s due a service next? Some cars are on 24 month schedules.

Atlantic Dawn

Is it a diesel car? Oil in a diesel is generally berry black after a few miles following an oil change, doesn't stay clean as a petrol car.

sentient_6

Would you not just pick up the phone and talk to them?

colm_mcm

sentient_6 wrote: »

Would you not just pick up the phone and talk to them?

Nothing wrong with doing what the OP is doing and figuring out what the norm is before calling.

Atlantic Dawn

Atlantic Dawn wrote: »

Is it a diesel car? Oil in a diesel is generally berry black after a few miles following an oil change, doesn't stay clean as a petrol car.

Diesels don't dirty air filters quickly though. That is the surest sign of all.

Daz_

sentient_6 wrote: »

Would you not just pick up the phone and talk to them?

Yes will be doing that but the more info I have the better .

Daz_

ReginaldSmythV wrote: »

Diesels don't dirty air filters quickly though. That is the surest sign of all.

Yeah Air filter is filthy

Daz_

Atlantic Dawn wrote: »

Is it a diesel car? Oil in a diesel is generally berry black after a few miles following an oil change, doesn't stay clean as a petrol car.

Ok but it should be translucent, it’s tacky and very black

Pinoy adventure

When did you buy/trade the car ?
How do you know it wasn't serviced ?
Was there any service history on the new car ?

bazz26

What prompted the checking of the air filter and oil after collecting as opposed to before?

Dravokivich

Daz_ wrote: »

Looking for some advice please .
Traded in our car for a new 2nd hand car with a SIMI dealer.
Was promised that car would be fully serviced with whatever was needed .
Now have the car and following checks can see that the Air filter and oil definitely not even Changed. Can assume cabin filter , fuel filter and oil filter likewise .

Would it be worth getting onto SIMI about this? They have lied through their teeth so really am considering canceling the deal .

Any advice welcome , thanks

I think we need some sort of a bulletin on this. SIMI aren't a consumer support group. It's a lobby group for the dealers, so their interests are brought forward politically.

Daz_

bazz26 wrote: »

What prompted the checking of the air filter and oil after collecting as opposed to before?

Yeah hindsight is great isn’t it ?

bazz26

Daz_ wrote: »

Yeah hindsight is great isn’t it ?

I'm not trying to be smart. I'm trying to understand what prompted checking the air filter and oil after buying the if it wouldn't occur to check them before hand. I get it that many people don't check these things before collecting a car but the same people wouldn't check these things afterwards either. Were they only checked when it was being serviced? If so how long was there between buying the car and you getting it serviced? Or is there an issue with the car where these things are now coming to light? I'm just trying to join the dots here.

Toyotafanboi

Is it a metal spin on oil filter or a paper cartridge?

How do you know for certain it wasn't replaced? Genuine question.

"Whatever it needs" is a dangerous term between salespeople and consumers as both expectations are usually very different.

For example if the used car has 75k kms on it, you might assume it would need an air filter and the air filter may be soiled but if the manufacturer says it doesn't require an air filter until 90k kms then the salesman wont be replacing it.

I'd make treble sure of my facts before going in all guns blazing. Any good dealer should stand over any bad decisions. Maybe you've misread the signs and it's serviced to spec, maybe there's been a genuine issue on their end that they'd be glad to rectify.

David Geary

Daz_ wrote: »

Looking for some advice please .
Traded in our car for a new 2nd hand car with a SIMI dealer.
Was promised that car would be fully serviced with whatever was needed .
Now have the car and following checks can see that the Air filter and oil definitely not even Changed. Can assume cabin filter , fuel filter and oil filter likewise .

Would it be worth getting onto SIMI about this? They have lied through their teeth so really am considering cancelling the deal .

Any advice welcome , thanks

The first thing I would do is to contact the SIMI and register a complaint with them regarding the way your dealer has treated you.

I would then write to the managing director of the dealership pointing out the fact that you agreed to the purchase of the car on the basis that it would be fully serviced. I would demand that the dealer supply evidence as to what if any service work was carried out on the car before you accepted it.If they fail to do this or do not offer to have the car fully serviced I would notify them that you intend to cancel the deal as the dealer is clearly in breach of contract.

Best regards David Geary .

kirving

"Fully serviced" means different things to different people, conveniently.

If the car is at 74k km, and a service is needed 75k km, then by the manufacturer's own definition, the car doesn't need anything, and is fully compliant to their servicing requirement.

How much was the car?

Lodging a complaint with SIMI will get you absolutely nowhere.

Find your cars recommended service schedule online.
Compare against your own car's records.
Call the salesperson, and politely let them know that you've been misled and and ask for a resolution.
Voucher for a free service when it's due seems fair to me.

Daz_

Ok , in the end I arranged for Fuel , air and cabin filters to be replaced by a dealer more local to me .
I also paid for new oil and filter myself . They were adamant this was changed but to eliminate doubt decided to take the hit on that .
Lesson learned and as pointed out here - fully serviced can mean different things - will know better next time and have it all in writing as to what I expect to be done .

Thanks for the comments

Toyotafanboi

Did the selling dealer pay for the additional filters or did you foot the bill?

Daz_

Toyotafanboi wrote: »

Did the selling dealer pay for the additional filters or did you foot the bill?

They paid for additional filters

Toyotafanboi

Ah well that was a result for yourself then really!